Development Manager Sales

JOSE TULIO ZELADA

San Lorenzo, CA *****

******@*****.*** / 415-***-****

SUMMARY

Self-assured, results-driven Sales Development Manager with over 20 years of combined experience crafting successful sales strategies and directing teams to consistently exceed business and performance objectives. Thrives as disciplined, focused collaborator, leveraging seasoned skills in network building and client engagement to nurture lasting relationships and empower branding initiatives. Demonstrates keen ability to quickly master new roles and technologies, accumulating broad knowledge in areas such as project development, forecasting, marketing and merchandising strategies to increase sales and customer satisfaction. SKILLS

Account management

Recruitment and hiring

Team training and development

Client and employee retention

Key account development

Customer complaint resolution

Territory growth and management

Budgeting and expenditures

Brand development and marketing

Direct sales and targeting

Customer billing

Price structuring

EXPERIENCE

Director of Sales Development / W.M. Dickerson Company - San Lorenzo, CA 04/2022 - Current Lead sales planning, development and account management to grow existing accounts and establish new sales accounts. Maintain professional network of potential clients and business opportunities. Create and maintain sales environment to support business objectives. Build partnerships and strategic alliances to extend brand influence and increase avenues of support. Research and capitalize on emerging opportunities to build business and expand customer base. Resolve customer complaints regarding sales and service. GM / Twin Peaks Distributing, Inc. - South San Francisco, CA 04/1999 - 03/2022 Trained employees on duties, policies and procedures. Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget. Leveraged constructive feedback to boost employee performance and empower team to achieve key performance indicators. Reviewed financial statements and monthly sales to generate reports for business development planning. Managed inventory levels and conducted corrective action planning to minimize long-term costs. Conducted employee evaluations to provide adequate feedback and recognize quality performance. Built and maintained loyal, long-term customer relationships through effective account management. Designed sales and service strategies to improve revenue and retention. Delegated work to staff and set priorities and goals. Used excellent verbal skills to engage customers and determine needs and requirements. Coordinated and directed activities of businesses or departments concerning production, pricing and sales. Forecasted customer demand to set prices or credit terms for goods or services. List Manager / Name-Finders Lists, Inc. - San Francisco, CA 02/1993 - 03/1999 Remained calm and professional to diffuse tense situations. Resolved customer inquiries and complaints requiring management-level escalation. Delegated work to staff and set priorities and goals. Recruited and trained new employees to meet job requirements. JZ

Interviewed prospective employees and provided input to HR on hiring decisions. Evaluated individual and team performance and identified opportunities for improvement. Organized team activities to build camaraderie and foster pleasant workplace culture. Proposed or approved modifications to project plans. EDUCATION AND TRAINING

GED 1995

Mission High School - San Francisco, CA

LANGUAGES

Spanish: C2

Proficient

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