Sharon Fowler

**** ******* ***** #***

Columbia, South Carolina, 29210

864-***-****

ad04ln@r.postjobfree.com

Administrative Professional with over seven years of support and services experience. Excellent communication and organizational skills with the ability to work well with colleagues and clients of all levels.

EMPLOYMENT

Spectrum-Charter Serviceability Specialist I Columbia, SC July 2019-

Use investigative research and effective listening skills to obtain all necessary information needed to process serviceability requests within Charter s footprint Explain findings and information related to the serviceability inquiry in an informative, clear, concise and easy to understand manner that can be easily conveyed to a customer. Foster a cooperative learning environment that further empowers our representatives with an increased knowledge base conducive to more timely resolutions and positive customer experiences Use multiple tools and resources to accurately build and proactively maintain addresses in the billing database and follow company protocol and business rules. Prioritize and organize effectively and remain calm under pressure, work independently, show sound judgment, and take initiative to accomplish job duties, multi-task and maintain a high degree of accuracy.

Spectrum-Charter Sales Support / Past Pending Agent Simpsonville, SC Nov 2014 –

Assists the sales team in obtaining and keeping customers by performing administrative and clerical tasks. My main duties include responding to customer complaints and questions, making sure orders are processed on time and appointments. I handle inbound and out-bound calls for sales support, repair, and am cross-trained and provide back-up for other customer service representatives when needed. I assist customers with rescheduling installations. I am and advocate for customers with pending construction concerns. Part of my job is answering and returning calls pertaining to specific installation requests, set up new customer orders for install, transfer customers to correct department, and assist Supervisors with customer complaints. I also work with Dispatch and Quota departments for my reschedule appointments.

Gannett Call Center Rep, Greenville, SC June 2013- Oct 2014

Responded promptly and answered phones, resolved customer inquiries and complaints. Investigated and resolved service issues and or product problems. Managed customers’ database accounts, performed customer verification and processed applications, orders and requests. Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments. Kept records of customer interactions and actions taken, including transactions, comments, inquiries and complaints.

Build a House Account Manager, Mauldin, SC 2011 to 2012 Closed

I helped run bid desk. Uploaded data on to Pipeline, for sales team. Downloaded plans and printed plans to plotter. Read all electrical plans for fixture counts. Processed all purchase order and write estimate and Sales Order for Vendor and clients. Processed all shipping and receiving items in QuickBooks. Responsible for handing all incoming calls from clients for the Lighting Company. I was responsible for managing three different accounts and multi-family projects. I read and did take-offs on Plumbing plans, communicated with my entire project manager for scheduled delivery upon completion and drove the forklift pulling orders off trucks.

EDUCATION

Certification as Lighting Specialist, New Horizons Computer Learning Centers, Microsoft Office Specialists, QuickBooks, Photoshop 7.0, MS FrontPage, PageMaker, Adobe PageMaker 6.5, MS Publisher, Dreamweaver 4, MS Project 2000, and Visio Standard and others. –Forklift License

References Available upon Request