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Customer Service Information System

Location:
Buena Park, CA
Salary:
60,000
Posted:
November 14, 2023

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Resume:

ANU SETH

**** ******** ***. * Buena Park, CA ****1 * 714-***-****

ad04l9@r.postjobfree.com

PROFILE: Accomplished former Department of Homeland Security employee with a strong focus on delivering outstanding customer service and fostering a collaborative team environment. Demonstrated ability to quickly acquire new skills to adapt to the dynamic requirements of USCIS laws and regulations. Committed to advancing our nation's economic and technological growth by welcoming law-abiding immigrants who bring innovative ideas, akin to visionary leaders like Elon Musk. Additionally, adept at ensuring the safety of the United States through conducting thorough background security checks on incoming immigrants.

EXPERIENCE:

USCIS Immirgration Services Officer

24000 Avila Rd, laguna Niguel, CA 92677

DATES: July 5, 2022 – December 14, 2022

DUTIES:

Performed officer responsibility for each applicant by checking the following systems:

1.Customer Profile Management System (CPMS)

2.National Appointment Scheduling System (NASS)

3.Person Centric Query System (PCQS)

4.Arrival and Departure Information System (ADIS)

5.Record of Inquiry – TECS (ROITS_)

6.Student and Exchange Visitor Information System (SEVIS)

7.Submitted Denials, RFE’s and Withdrawal notices in (ECHO)

Approved 150-200 cases of I- 539 / I-765 © 26, a17, a18

Sciolex Corporation: Department of Homeland Security (General Clerk)

24000 Avila Rd., Laguna Niguel, CA 92677

DATES: January 26, 2015 – June 2022

SALARY: $38,480; $19.24 USD Per Week (40 hrs)

Supervisor: Andrew Renz 949-***-****

DUTIES:

Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.

Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing); manage case files; account for file movement; conduct audits of files; act as a records liaison with other agencies.

Prescreen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits and process documents and fees.

Scan Petitions into N drive and Enter information from Government source documents into various automated systems using formatted input screens.

Source information includes applications, petitions, forms, supplemental documentation, Government decisions, and other documents.

Education:

Modify, update, and correct data contained in automated systems.

Perform data inquiries and searches on Government automated systems.

Generate records and reports from these systems; and perform name and alien/identification number searches.

Performs acceptability review of forms based on established criteria.

Enter information from documents (e.g., applications, petitions, forms, DHS, USCIS decisions) into USCIS automated systems.

Perform file operations i.e. 751, I29F, I130 and maintenance including file storage, maintenance, consolidations, and audits and searches and process receipt file requests.

Examine incoming material and code it numerically, alphabetically, or by subject matter. Store forms, letters, receipts, or reports in paper form or enter necessary tracking information into electronic records.

University of Delhi: Bachelor of Commerce TBD

De Vry Institute: Graphic Design, Graphic Imaging

Cypress College: General Education

ROP: Medical Assistant Certification and Phlebotomist

Western High School (Diploma)

Technical:

Proficient with MS Excel, MS Word, MS Outlook etc.

Customer service management

Decision making

Communication

Technical awareness – Time management

Skills:

Customer service

Accountability

Decision making

Flexibility

Teamwork

Attention to details

Language:

English

Hindi

Punjabi



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