Customer Service Representative

Veronica C. Rosborough

*** ****** ****** ****

Kennedale, Texas 76060

Cell 253-***-****

Email – ***********@*****.***

OBJECTIVE: Obtain a part time position with a great company

EDUCATION: Buffalo and Visual Performing Arts, Buffalo, New York

High School Diploma in Dance

June 1990

Bryant and Stratton, Buffalo, New York

Associate Degree in Occupational Health

September 1993, GPA 3.8

SUMMARY: Self-motivated, reliable, hardworking, trustworthy administrative professional in search of the right opportunity! I have over ten years in healthcare experience and more than 20 years of customer service experience. I have a need to be busy, challenged and to enjoy what I do. I have a very approachable personality and I am very respectful of others. My experience includes Medical Billing and Coding, Records Maintenance, Medical Assisting, Administration/Secretarial skills and excellent Customer Service Skills. I have worked in many different environments as well as high stress situations.

EXPERIENCE: AMC Theaters, Arlington, Texas

09/2017 Guest Services Representative

I assist our guests with ticketing, refunds, exchanges and any other concerns

that may arise. I provide an amazing guest experience.

03/2020-2/2023 Amazon Warehouse, Irving, Texas

Logistics

I am a problem solver assistant in the receiving area

I am also trained in quality assurance. I oversee all employees on my shift

I also receive product and fix any issues that arise with shipments.

Verizon Wireless (call center), Elgin, South Carolina

03/09-06/11 Customer Service Representative

My job as a customer service representative was to assist customers with their Verizon accounts. I helped them to determine the right phone plan for their lifestyle as well as assisted with billing issues. I was also responsible for technical support issues, assisting new hires with questions or calls and making sure I stayed well educated in the technical world.

02/07-02/08 Securiguard, Inc., Gulfport, Mississippi

Security Officer

I worked on a naval base as a federal contract employee with responsibility for verifying all access credentials for those attempting to enter the base. Executed vehicle inspections and was responsible for base housing and perimeter checks. I was accountable for surveillance on the installation and for random patrols. I assisted base police with vehicle searches, roadblocks, radio communications, building checks, domestic calls and arrests when necessary. I helped train new employees.

Received “Letter of Commendation” for superior performance of duty.

8/01-05/05 Tacoma School District, Tacoma, Washington

Para-Educator (09/03-05/05)

I worked in the Special Education Department with responsibility for assisting a certified teacher.

Para Educator-Sub II (08/01-06/02)

Worked with children “one on one” in a special needs setting. I assisted lead teachers with lesson plans.

09/93-05/98 Children’s Hospital of Buffalo, Buffalo, New York

Medical Assistant (05/97-05/98

I assisted the physicians in the Operating and Delivery Rooms on Labor and Delivery. I also chaperoned physicians in the exam room. I took patient vitals, phlebotomy, EKG’s, Monitored patients in recovery after procedures as well patient transport.

Geneva B. Scruggs Healthcare Clinic, Affiliate of Children’s Hospital of Buffalo, Buffalo, New York

Medical Assistant (05/94-11/96)

I was responsible for screening patients, taking vitals and sterilizing instruments. I maintained patient charts, assisted and chaperoned physicians, phone triage and stock and order supplies.

Children’s Hospital Of Buffalo, Buffalo, New York

Medical Assistant (09/93-05/94

I was responsible for registration, admissions, charge posting, diagnosis coding and phlebotomy. I stocked and ordered supplies, patient monitoring, assisted in the delivery room, set up fetal monitoring and multi-line phone triage.

MILITARY

EXPERIENCE: United States Army Reserves, Buffalo, New York

11/89-11/97 Administrative Specialist (71L), E-4

Maintained Military Personnel Files, provided customer service to soldiers, handled all administrative tasks

Honorable Discharge

SKILLS: Excellent Verbal and Written Communication, Proficient in Medical Terminology as well as multiple computer programs such as Access, Excel, Microsoft Word and Power Point. Excellent Customer Relations and Organization skills, Ability to handle high stress situations, Ability to operate office equipment such as Multi-line phone, fax machine, copier and printer.

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