jamie larkin

Customer service focused employee who will succeed at whatever I set my mind to.

Happy Valley, OR

Work Experience

Bar/General Manager

ROGUE BREW PUB AND EATERY - North Plains, OR

April 2021 to May 2022

Bar/General Manager. Oversee the entire establishment. Complete, or supervise the completion, of all operational duties minus payroll checks and bank deposits.

• Buy alcohol and can and bottle beverages.

• Cash controls including video lottery, credit card transactions, tips, paid outs, paying Musicians or hired talent, checks to distributors, OLCC and food and beverage purchases.

• select craft Beer options and complete beer keg orders for 19 beer taps

• Hire, onboard, train and deliver performance reviews. Always hired employees who were team players and willing to learn all positions/cross train. A small town bar with a limited employee pool needs to have people who can perform all aspects of the job. Can explain in more detail in an interview if needed.

• schedule bands and coordinate events Wednesday through Friday. Mostly bands and musicians, but I also have successfully added comedy shows, dance lessons and Karaoke nights.

• Tracked sales performance to determine which bands/talent to continue booking and ensure we are making profitable booking decisions.

• create "specials" menus for example: Smoked brisket or ribs with side options or Italian night including homemade spaghetti and meatballs and lasagnas...Prepared soups of the day and promoted upselling tactics on existing menu items, i.e. upgrading a burger to the pound burger patty addin $4.00 to the customers ticket.

• made special drink menus

• promoted events and food and drink specials

• employee scheduling and cross training.

• Bartending, serving and cooking 40-50 hours per week (on top of completing all management duties)

• Trained bartenders on proper pours to increase ticket average, customer satisfaction and increase tips

(customer orders more drinks when you don’t over pour, the drinks taste better and they will order more drinks to get the same amount of alcohol. Explained customers tend to tip on percent of the tab and they are losing money right along with the bar when they over pour. I also stressed and warned them that over pouring is another form of theft.)

Medicare Benefits Advisor

National General Insurance - Hillsboro, OR

January 2020 to March 2021

• Licensed to sell Medicare insurance in 48 states.

• Performed as a top 20 selling agent (monthly) 5 times as a trainee. This is more than any other agent has ever made that list as an agent in training. Also as my first time ever selling insurance or in sales in general.

• Be an expert of Medicare Benefits and Medicare related insurance

• Educate and advise beneficiaries of their health plan options. Most importantly, identify and troubleshoot any inadequacies in current coverage.

• Earn clients trust (over the phone) and ethically attempt to sell them a new plan equal to, but hopefully improved, insurance coverage and secure them as our client for future insurance needs.

• Stay educated on new Medicare rules and regulations.

• Stay up to date on all insurance carrier training. Took several years off

None - Portland, OR

July 2015 to January 2020

I was engaged and able to take some time off to travel and also be a homemaker to my fiancé. The last two years of that break I was fighting cancer including 3 surgeries and over a month unable to walk without assistance. After dealing with cancer I decided to go back to work especially since I had a perfect job opportunity that didn’t require me to be on my feet as my leg had been operated on several times and I was unable to perform previous job requirements at that time. General Manager

Arby's - Portland, OR

July 2008 to July 2015

Managed day to day operations of the restaurant. Hiring, firing, training, food ordering, scheduling, cost controls required to understand and complete P & L reviews and troubleshooting any discrepancies. I managed to tightly control costs for 7 years, in a unit they were previously considering closing, when I quit they closed the unit within 6 months of my exit.

• Managed all cost controls through ongoing training, coaching and follow up.

• Hiring,onboarding, training, coaching, scheduling, complete and deliver employee performance reviews and determine raises and promotion opportunities.

• Identify and troubleshoot discrepancies in P & L statements.

• Complete weekly inventory cost and budget reporting.

• Successfully pass quarterly unannounced quality, food safety and cleanliness inspections. General Manager Multi Unit

Jack in the Box - Portland, OR

August 1999 to July 2008

• Managed 2-3 restaurants at a time

• Served on Restaurant Manager Council. Members advocated for 8-10 of our peers by identifying and finding solutions to obstacles within the company at the operations level. Presented findings and proposed solutions to upper management.

• Multiple "Circle of Excellence" achievements ( top 10% performing units based on company selected categories

• Assisted in development and implementation of the Restaurant Outlier improvement program. Identified bottom 10 performers, paired them with top performers, in an attempt to decrease the divide among restaurants and deliver a more consistent overall service experience to our customers.

• Developed and executed F.I.S.H. based customer service employee training. designed a program based on Pikes Place fish market service principles.

• Set clear expectations and created a positive working environment for employees.

• Maintained facility and grounds to present a positive image.

• Managed all cost controls through employee training, coaching and follow up.

• Successfully pass quarterly unannounced quality, food safety and cleanliness inspections. Education

some college

Skills

• Bartending (2 years)

• POS (10+ years)

• Serving Experience (10+ years)

• Restaurant Experience (10+ years)

• Restaurant Management (10+ years)

• Upselling (10+ years)

• Catering (4 years)

• Cash Handling (10+ years)

• Labor Cost Analysis (10+ years)

• Microsoft Office

• Management (10+ years)

• Payroll (10+ years)

• Kitchen Management Experience (10+ years)

• Inventory Control (10+ years)

• Time Management (10+ years)

• Food Safety (10+ years)

• Kitchen Experience (10+ years)

• Merchandising

• Office Management

• Sales (2 years)

• Event Planning (2 years)

• Events Management (2 years)

• Cleaning Experience (10+ years)

• Profit & Loss (10+ years)

• Leadership (10+ years)

• Cooking (10+ years)

• Food Preparation (10+ years)

• Insurance Sales (2 years)

• Supervising Experience (10+ years)

• Employee Orientation (10+ years)

Awards

"Circle of excellence" Jack in the box multiple awards earned April 2004

Jack in the Box used predetermined performance standards to identify the top 10% performers among the General/Restaurant managers at the operations level. Managers were ranked by performance in several categories and determined the top performers. For example, QFC- Quality, food safety and cleanliness inspection scores, Mystery shop scores (customer service total experience evaluations), Inventory cost controls, Speeds of service performance, employee turnover, etc. Circle of excellence was the highest honor we could achieve at the operations level and it was hard to achieve. I achieved multiple Circle of Excellence awards two years in a row, the 2nd year, only me and one other manager achieved multiple awards compared to the previous year where there were about 15-20 people earning multiple awards (typically the top 10% included close to 300 managers company wide, corporate and franchise included)

Leaders club champion

August 2019

Consisted of the top 20 performers among Medicare insurance sales team (close to 300 agents) Agents were ranked among 15 categories, given an overall performance score and ranked against peers. I achieved this award 6 times during my 9 months of training and it was publicly noted that I achieved this title as a training agent more than anyone in the company. Not to mention the number of agents who had never achieved this title with several years of on the job training/experience. This was my first time in a sales or insurance job.

Conversion leader

December 2020

Title determined by the number of calls you take in comparison to the number of sales you successfully complete. I was a leader in converting a typical call into a successful sale more often than most of my peers. Some of my sales calls were played for training agents to help them learn my sales tactics/techniques.

Certifications and Licenses

OLCC Service Permit

Food Handler Certification

Bartender License

Groups

Restaurant Manager Counsel

September 2002 to July 2007

Represented peers by advocating necessary changes to improve operations at the restaurant level. Helped develop programs and initiatives to improve company wide performance. The group was tasked by upper management to solve perceived issues with restaurant performance and roll out/ back up company wide initiatives. We were asked to be the positive and leading force behind company wide changes to ensure positive and productive outcomes.

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