Eddie C. Henderson

*** ********* ******

Gilberts, IL. 60136

773-***-****

ad04ib@r.postjobfree.com

OBJECTIVE

To obtain a position within the firm that will allow growth and development in the fields of data analysis/entry and quality control as well as prove to be an exceptional employee that with time and commitment will prove to be a valuable asset.

EXPERIENCE

ShopperTrak RCT 09/06-Present

*Implementation Analyst Chicago, IL.

Analyze and interpret statistical data for retail customer traffic patterns

Analyze and audit retail visitor to buyer conversion rates

Remotely configure and calibrate devices to insure accuracy

Support In-Field Technicians during installations phase

Troubleshoot connectivity issues with our off-site devices

Responsible for the quality of data provided to our clients

Implementation Subject Matter Expert for new products and services

Synovate Global Marketing 6/06-1/07

*Document Librarian/Postal Reconciliator Chicago, IL.

Created vital USPS postage reports for accounting purposes

Analyzed numerous classes of mail and calculated postage for each type

Oversaw entire process of document flow

Created rejected document reports electronically

Analyzed data to determine when and how to reprocess rejected reports/documents

APX/RR Donnelley Logistics 7/01-3/06

*Business Compliance Quality Assurance Evaluator Franklin Park, IL.

Insured operations were in compliance to postal regulations

Worked in collaboration with the U.S. Postal Service

Produced shipping manifests & postal forms for outgoing parcels

Created & updated documentation for audits

Analyzed data from various sources to determine trends and performed data analysis

Created: Pareto charts; Histograms; Scatter Diagrams; Run Charts, etc. for management review

Posted vital information on PVR website for corporate review

United Parcel Service 2/99-7/01

*Dock Supervisor Hodgkins, IL.

Oversaw two-dozen employees

Determined proper processing of parcels by analyzing production ratios

Analyzed data to determine inventory status, specifically pieces per hour processed

Managed and kept track of employees’ attendance/hours

Stayed within budget to insure daily profit

EDUCATION

Robert Morris College 6/97-8/98

*Associates in Applied Science Degree Chicago, IL.

Concentration in International Business Curriculum

Member of Honors Program in Ethnic Diversity

Daley College 4/00-9/00

*Management Certificate Chicago, IL.

Concentration in Business & Time Management

Course completed with college accredited hours

SKILLS

Type @ 90 wpm Microsoft PowerPoint

10 Key @ 8,000 ksph numeric/alpha numeric Microsoft Excel

Currently learning Japanese & Spanish languages Microsoft Word

Data analysis/conversion into visual tools (graphical) Microsoft Outlook

Lotus Notes Microsoft Visio

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