Experience

Virtual Conference Specialist March **11 to Present

nProvide session moderation services for meeting on Zoom platform, manage attendees mute & unmute members. Troubleshoot any technical issues during a Zoom meeting and support dry runs with meeting organizers

nChange roles of host and co-host attendees to carry out different functions

nCreate rooms

AT&T Ameritech Customer Service Rep August 1999 to March 2011

nSPOC (single point of contact) for the State of Wisconsin (350 node T1 network). Responsible for all the States day-to-day network outages from Arlington Heights National Call and Technical Center. Primary contact to coordinate all circuit installs and testing

nHandle all customers related calls which included escalations; status updates, coordinate dispatches to customers site to troubleshoot CPE (customer provided equipment).

nKnowledgeable of trouble ticketing database such as; Remedy, EBTA, Net Cool and AOTS

nCoordinate and work with multiple LEC and IXC carriers to resolve issues

nSPOC (single point of contact) for AMX (Auto Exchange Network) proactively monitored network, referred circuits to carriers for testing and escalations. Handle all customer complaints and issues

Trans Union Credit – Customer Rep/Data Com Tech June 1987 to August 1999

nProactively monitored network and determine fault isolation

nCoordinated and acted as a liaison between various Telecom carriers and to troubleshoot and dispatch

nOptioned hardware setting for CSU/DSU and performed layer 1 &2 troubleshooting of Cisco Routers

nNational Call Center for Trans Union Credit fielded call from all over Contentinal USA

Education

Simeon Academy September 1968 to June 1971

Completed High School and received a diploma Simeon Academy 8147 S Vincennes Ave, Chicago Illinois

AT&T Intro to Data Communications (Certificate)

Introduction to Cisco (Certificate)

Skills

Excellent verbal and written communications skills; good analytical skills to resolve complex problems; proficient in working knowledge of Windows 10, Word, Excel and OS. Can work in high call volume environment and handle all customer situations. Good analytical skills to resolve complex issues.