Customer Service - Remote

Ann Baruch ******@*****.*** • (***) ***- ****

Columbus, OH 43221

Performance-focused professional with extensive experience providing administrative support to executives in the workplace as well as managing day-to-day applicant tracking and recruitment processes. Self-motivated and dedicated individual with a track record of offering superior services while demonstrating a calm demeanor and positive attitude, emphasizing accomplishing organizational objectives. Quick learner who actively supports the team through expert research guided by attention to detail and skilled in collaborating with client solutions managers to understand clients’ care needs and scheduling requirements. Areas of Expertise

Office Operations Management

Database Management

Business Development

Cross-Functional Coordination

HR Operations Management

Staff Development & Leadership

Relationship Building

Customer Service & Satisfaction

Professional Experience

Columbus Humane, Columbus, OH 2018 – Present

Call Center Associate

Direct calls for an animal rescue organization. Analyze calls for proper transfers and elicit additional information to obtain appropriate resolutions. Navigate data management system as well as search and enter data. Oversee appointment schedule. Guide callers through troubleshooting, navigating the company site, and using products/services.

● Create and maintain record of daily problems and remedial actions taken by using call-center database.

● Offer helpful information to callers using sound judgment, problem-solving, and research skills. Community United Home Health Services, Ally Healthcare, Columbus, OH 2013 – 2016 Administrative Office Assistant

Streamlined and maintained patient, employee, and agency files of organization. Served as a central communication hub for customers, suppliers, and personnel. Developed and utilized marketing database.

● Led HR duties such as reference and employment verification and criminal background checks using internet databases.

● Entered and tracked employee schedules and payroll and managed and updated patient charts using industry software. Innogage, Westerville 2012 – 2013

SEO Project Assistant

Developed and implemented extensive SEO backlink project for digital marketing company. Provided coordination in the removal of undesirable links. Prepared and updated Excel database enhanced with comprehensive notes and records. Reviewed links to draft takedown requests and logged responses.

● Protected link quality through appropriate Google documentation.

● Provided client prime search engine positioning by assisting in securing backlinks. Health & WellCare Direct, Inc, New York, NY, (Remote) 2010 – 2012 Customer Service/Office Assistant

Oversaw health benefits companies and provided company management services. Addressed general customer inquiries like product, account, and billing information. Recorded and updated account data and information. Met and exceeded customer needs by assessing business requirements. Collaborated with all levels of business clients.

● Directed many clients to life-enhancing programs and services.

● Assisted sales staff through the efficient direction of initial client relationships. Additional experience as Customer Service Representative at Infocision, Columbus, OH (Remote) Education

Regina High School Graduate, Minneapolis, MN

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