Customer Service A Team

Steven Torrieri

Willoughby, OH 440-***-****

ad04gi@r.postjobfree.com

Summary:

Recent Accounting graduate eager to expand my accounting knowledge into an Accounting career. While attending Franklin University, I worked part time while obtaining my degree to gain accounting experience. Knowledge of Accounting process and Controls knowledge. I am a problem solver with strong attention to detail, communication and work well as a team player.

Education

Franklin University - Columbus, OH

B.A in Accounting and Forensic Accounting Graduated August 2022

Lakeland Community College - Kirtland, OH

Associates of Applied Business in Accounting Graduated May 2021

Work Experience

MediaNews Group - Willoughby, OH

Cash Application Specialist November 2021 to Present

• Key Mavro and Run the lockbox to Circulation interface

• Process manual cash applications

• Reviewed error reports and resolved issues

• Apply payments that were sent via email

• Complete lockbox and single copy processes

• Handle ACH returns and returned checks

• Weekly audit of processing of payments

• Communicate errors with site contacts

• Research account numbers

•Enter in credit card payments received from mail

•Handle charge backs receive

•Reconcile payments in our system versus what is in the log

•Collect credit card information from customer via phone

•Answer questions that arise from customer service reps

CULINARY WORKER

OHIO LIVING BRECKENRIDGE VILLAGE - Willoughby, OH

April 2016 to November 2021

• Part Time

• Clean prep area to keep organization

• Work as a team to get daily tasks done

• Helped residents with their orders by providing information on specials

•Prep ingredients for service

• Prepared meals to residents satisfaction

Software Skills

• Sage

• QuickBooks

• Microsoft Office

• Google Suite

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