MIESHA

GRAHAM

310-***-****

ad04gb@r.postjobfree.com

Los Angeles, CA

EDUCATION

Training Program, Arizona State

University at LA Cleantech Incubator -

June 2022

Accounting, Bachelor Of Arts at

University of Arkansas at Pine Bluff -

SepteMicrogridmber 2003

Creative Writing, Bachelor Of Arts at

USC – May 1998

SKILLS

// PROFESSIONAL

● Project Management

● Research

● Operations and Logistics

● Accounting and Bookkeeping

● Customer Service

● Data Analysis

● Problem Resolution

● Marketing Management

● Writing

● Budget Development

● Senior Leadership Support

OVERVIEW

Talented self-starter with excellent project management and research skills. Offers a 30+ year track record in account management, sales, customer support, and client and vendor communication. Strong aptitude for working with little to no supervision. Dedicated and talented at processing high volumes of error free transactions and staying current on product and service updates. Highly empathetic and supportive team player with great communication skills. RELEVANT EXPERIENCE

Microgrid Training Program Fellow

Arizona State University + LA Cleantech Incubator Los Angeles, CA May 2022-June 2022

● Participant in training program covering microgrid project planning, system design and business development using XENDEE, commissioning and deployment, and maintenance and

troubleshooting.

Customer Support & Energy Specialist

Sun Run El Segundo, CA January 2022-May 2022

● Responsible for handling questions, comments and complaints from customers.

● Addressed concerns in a timely manner and provided excellent customer service to 75 people per day.

● Worked with various Solar partners for off grid solar projects.

● Assisted customers with the functionality of Solar electric vehicles.

● Guided special administrative projects.

● Facilitated installation of scalable clean energy (solar panels). Account Manager

Paul Hastings Los Angeles, CA October 2011-June 2021

● Increased revenue by cultivating and securing 500 new accounts per quarter while providing value-added services to existing clients..

● Developed productive relationships with clients to uncover needs SKILLS

// TECHNICAL

● Database Management

● Google Suite

● Microsoft Office Suite

● Data Analysis

● Intuit

● NetSuite

CERTIFICATIONS

● Associate in Project Management

– Class at Paul Hastings

● CPR BLS Certification (Red Cross)

- 2022Certified

● First Aid - 2021

● Electrical Safety & NFPA 70E -

National Fire Protection

Association

RELEVANT EXPERIENCE (Continued)

Account Manager – Paul Hastings

● Managed budgeting, forecasting, and performance analysis for all accounts.

● Maintained knowledge of current promotions and exchange rates

(foreign and domestic).

● Developed and managed multiple portfolios for elite clients. Assistant Manager, Designer Men’s Apparel

Saks Fifth Avenue Beverly Hills, CA August 2008-September 2011

● Collaborated with the store manager to develop strategies for achieving sales and profit goals.

● Organized schedules, workflows and shift coverage to meet expected business demands.

● Analyzed trends to identify consumer demand and forecast seasonal trends to streamline operations .

● Conducted job interviews and led employee performance evaluations.

Writer’s Assistant

DreamWorks/NBC Universal Glendale, CA February 2007-July 2008

● Took notes during script breakdowns,input changes from breakdown for Head Writer to review.

● Coordinated with Executive Producers to ensure availability for relevant reviews and feedback for salient material. Bank Teller

Citibank Los Angeles, CA January 2003-February 2007

● Opened new checking, savings, and lines of credit for customer accounts.

● Identified customer financial needs, goals and objectives, and offered appropriate financial products to suit needs.

● Provided excellent customer service to approximately 150 customers per day.

Sales Consultant

ROLEX South Coast Plaza /Costa Mesa, CA March 2000-January 2003

● Increased revenue 2-3x the original amount by skillfully upselling and closing customer sales.

● Arranged new merchandise with signage and appealing displays to encourage customer sales.

● Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.

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