Tatyana Zemtsova

***** ***** ***** ***** *****

Sandy UTAH 84094

801-***-****

ad04es@r.postjobfree.com

Experience

April 2019 hired at DoTerra as a Russian Speaking Customer

Service agent

July 2019 Skill 3 Trained

August 2019 Skill 3 Advanced Trained

December 2019 Shipping/Customs specialist Agent trained

June 2020 Senior Agent/Escalation Specialist/Postal issues

October 2020 - now Russian Team Lead (supervising 20 agents

from Russian, Ukrainian, Bulgarian and Hebrew Teams)

Rush Hour Deli

2010-2018 Owned and operated a Deli style cafe. Responsible

for all facets of the business such as a managing employees,

payroll, menu creations, taxes, legal issues, advertising and

such. The business was sold December 2018

Education

MBA from Moscow Academy

Qualifications

Master Degree in Business Administration from Moscow

Academy

Extensive Management experience

Real Estate License

Managed up to 150 employees

Proficient in Data Trax, CRM, Microsoft Office, 1C Russian

accounting system

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