STEPHEN A SPROUSE

***** ****** ***** ***** ***/621, South Riding, VA 20152

* Cell 703-***-**** * ad04e3@r.postjobfree.com

Professional Summary

Data Center Technician with I 1+ years experience. Areas of expertise include installation, troubleshooting cat5, cat6 and fiber optic cables. Installation of server switches. Escort vendors, decommission servers and switches. Monitor Switches and Server operation

and perform maintenance, if needed.

Skills

" Team leadership

*Selfmotivated

*Strong verbal communication

Digital Realty

Data centre technician 11/2020 to present

*Team Liaison

*Conflict resolution

*Process implementation

*Tested, installed and maintained DSI-DS3 coax cable circuits

*Tested, installed and maintained optical OC1-OC192 circuits.

*Installed/troubleshot cabling cat5, cat6, fiber optic cables switches, radio transmission equipment, DC power plants and associate network equipment in customer's central offices and remote wireless locations.

*Managed server cabinets and equipment to include: prepping and staging of server cabinets, rack/stack/patching, cable labeling, and grounding wires.

*Proficient in understanding and utilizing signal flow and various equipment used for looping circuits.

*Work with systems NOC to isolate and troubleshoot circuit failures.

*Utilize Brady labeling system for equipment and power cabling. ” Responsible for daily and weekly pm's for management.

*Utilize Remedy database to create and manage customer trouble tickets effectively

and efficiently.

*Travel to customers sites/buildings to troubleshoot tickets

WORK HISTORY

Network Data Center/ NOC Techician, 06/2018 to 06/2020 Direct Line

*Installed Data Racks, Dressed in cables, tested cables.

*Decommissioned Data Racks.

*Troubleshoot issues within the data suites.

*Training on Electronic Static Discharge or (ESD).

Network Data Center/NOC Technician 09/2017 to 03/2018

Morgan Stanley

*Work in Morgan Stanley COC center to install maintenance and monitor 24/7 network operations.

*Installation of Cisco based san Switches and Cisco servers to customer specifications.

*IBM power bays as well.

*Trained in life cycle management standards for data center capacity, maintenance and power.

*Data Center Vendor management to include: escorting vendors into DC, perform visual installation quality and compliance checks, and assisting vendors with delivery and installation of equipment.

*Install, test and troubleshoot cable and fiber optic cabling for network connectivity.

*Maintenance of DSO, TI, DS3, OC3-OC192 circuits on Sonus Platform.

*Responsible for circuit audits per quarterly cycles.

*Responsible for daily and weekly pm's for management.

*Utilize Remedy database to create and manage customer trouble tickets effectively and efficiently.

*Travel to customers sites/buildings to troubleshoot tickets.

Network Data Center/NOC Technician, 02/2009 to 06/2017 World Bank

*Work in World Bank COC center to install maintain and monitor 24/7 network

operations.

*Installation of Cisco based san switches and Cisco servers to customer specifications.

*IBM power bays as well.

*Trained in life cycle management standards for data center capacity, maintenance and power.

*Data center Vendor management to include: escorting vendors into DC, perform visual installation quality and compliance checks, and assisting vendors with delivery and installation of equipment.

*Install, Test and troubleshoot cable and fiber optic cabling for network connectivity.

*Maintenance of DSO, TI, DS3, OC3-OC192 circuits on Sonus platform.

*Responsible for circuit audits per quarterly cycles.

*Responsible for daily and weekly pm's for management.

*Utilize Remedy database to create and manage customer trouble tickets effectively and efficiently.

*Travel to customers sites/buildings to troubleshoot tickets.

Installation Technician, 09/2008 to 11/2008 Audd Communications

*Tested, installed and maintained DS I-DS3 coax cable circuits

*Tested, installed and maintained optical OCI-OCI 92 circuits.

*Installed/troubleshot cabling cat5, cat6, fiber optic cables switches, radio transrrñssion equipment, DC power plants and associate network equipment in customer's central offices and remote wireless locations.

*Managed server cabinets and equipment to include: prepping and staging of server cabinets, rack/stack/patching, cable labeling, and grounding wires.

*Proficient in understanding and utilizing signal flow and various equipment used for looping circuits.

*Work with systems NOC to isolate and troubleshoot circuit failures.

*Utilize Brady labeling system for equipment and power cabling.

Installation Technician, 02/2008 to 06/2008

IS3

*Tested, installed and maintained optical and electrical circuits. Cat5, Cath, fiber Optics cable.

*Travel to customer sites to install new or upgraded equipment.

*Respond to on-call assignments after business hours.

*Other duties and responsibilities as deemed necessary.

*Ability to work and solve problems independently and without supervision.

*Maintained an updated knowledge of all equipment, products and serices to properly educate customers.

Installation Technician, 9/2008 to 11/2008 Netl00 Communications

*Generating trouble tickets for technician dispatch.

*MAC operations regarding site trouble shooting for customer circuits.

*Proficient in understanding and utilizing signal How and various equipment used for looping circuits.

*Tested, installed and maintained optical and electrical circuits, cat5, cat6, fiber optic cable.

*Work with NET100 to isolate and troubleshoot circuit failures

*Responsible for weekly and monthly PM's,

Installation Technician, 11/2004 to 03/2008

CCCI

*Tested, installed and maintained optical and electrical circuits, cat5, cat6, fiber optic cable.

*Proficient in understanding and utilizing signal flow and various equipment used for looping circuits.

*Travel to customer sites to install new or upgraded equipment.

*Respond to on-call assignments after business hours.

*Responsible for a crew and other duties and responsibilities as deemed necessary.

*Ability to work and solve problems independently and without supervision.

Education

Graduated High School: Hemdon High School Ciber University - Chantilly, Herndon, VA

CIBER Communications company training, VOIP, Fundamentals of Telephony Courses included Ergonomics, Material Handling and Storage, Personal Protective Equipment, Environmental Health (First Aid/ CPR and Asbestos), Electrical Safety. Work Area Protection, Working at Heights, Working in Enclosed Spaces, Coilipressed Gases arid Batteries.

Certification

BICSI Certified Technician: (Feb 2019 - Feb 2025)

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