Call Center Team Lead

Felbert M. Garces ad04e2@r.postjobfree.com (Email) +63-928*******

DOB: November 30, 1986

Status: Married

Nationality: Filipino

Educational Attainment

Philippine State College of Aeronautics (MAB ANNEX) – Bachelor of Arts (AB English undergrad) Skills & Capability

• Skilled in call centre operations

• Talented client relations manager

• Good research skills

• Strong problem-solving aptitude

• Attention to detail

• Familiarity with Key Performance Indicators (KPIs)

• Proficiency in MS Office, Gmail and Google Document

• 60 wpm/Typing Skills

• Excellent written and verbal communication skills

• Excellent time management skills and the ability to prioritize work

• Strong organizational skills and problem-solving skills with the ability to multitask • Email Management

• Can read, write, speak, English proficiently

Work History & Experience

Silk Screen Printer – MEPZ1 (2004)

Pump Man – Caltex Gasoline Station (2005-2007)

Factory Worker (mango peeler) – Pro-Foods Mandaue (2008-2010)

Sales Strategist/Team Lead – Premier Mentoring (2011 – 2014) - Marketing and publishing consultant- E Link Company (2017-2018)

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