Stephanie L. Warren

***** ******** *** **-***

Eastvale, Ca 92880

ad04e0@r.postjobfree.com

424-***-****

OBJECTIVE:

To continue being a part of a successful and motivated organization and to grow with many aspects of it by adding my expertise, dedication, and professionalism. SUMMARY OF QUALIFICATIONS

I am a seasoned professional with 29 plus years with Auto Club of So. California. 15 years experienced in call center administrative duties for emergency road service. I am a highly skilled trainer for new hire employees & co-supervising. Adept at developing and implementing policies and procedures with proven ability to meet deadlines. Always dedicated to highest levels of customer satisfaction. I strive on outstanding motivational and communication skills. I have 15 years of in Branch Operations, handling all levels of DMV services with keen customer service skills provided to members. Experienced 4th term notary public, domestic travel planning, and up-selling offered products such as Auto and Life Insurance, membership benefits, membership add-ons, automatic renewals, ID protection, travel and more. PROFESSIONAL EXPERIENCE:

1992-2006

Automobile Club of Southern California, Los Angeles & Long Beach CA, Service Representative III

• Receive and Dispatching service calls

• Supervise and monitor workflow in assigned dispatch groups

• Answer employee questions and effectively resolve member complaints

• Make payment decisions for Independent Contract Stations

• Four years head coach for new hires

• Dictaphone operations

• Selected for many projects to help build employee moral to effectively work with one another and member satisfaction

2006-PRESENT

Auto Club of Southern California, Branch Operations

• DMV I, II, III

• DMV auditing

• Notary Public

• Domestic Travel

• Cross Selling Insurance Services, Credit Cards, Add-ons, Automatic Renewals, Travel, Identity Theft, Approved Garages, Car Buying Services

• Bookkeeping

• Cashier duties

• Book Store Ambassador

1989-1991

Home Savings and Loan, Irwindale, CA, Loan Representative

• Counseled homeowners on Home Loans and Insurance needs

• Supervised employees on work duties

• Clerical duties, data entry and payroll

• Effectively created ideas for proving a positive work environment 1986-1989

Martin Cadillac, West Los Angeles, CA

• Switchboard Operator

• Cashier Supervisor

• Answered heavy phone volume

• Provided quality customer service

• Supervised employees on handling large quantities of funds for payment and services

• Car accessories sale

References Upon Request