DONNA COOPER

ad04dv@r.postjobfree.com 919-***-**** Charlotte, NC 28201

Summary

I'm a people person…very outgoing and a team player. I am a fast learner and try my best to go above and beyond to make my client/ customer happy. I have several years experience working in customer service when I was in banking. I look forward to working with your company in the future.

Skills

Bookkeeping

Cash Management

Database Entry

File Maintenance

Administrative Support

Quality Control

Proficient in [Type] Technology

Fine Collection

Database Management

Cash Handling

Customer Satisfaction

Processing Mail

Relationship Building

Handling Payments

Sales Expertise

Billing and Coding

Peer Relationships

Mail Sorting

Mail Processing

Operations Support

Mail Handling

Verbal and Writing Communication

Administrative Tasks

Telephone Etiquette

Scanning and Copying

Supply Tracking

Schedule and Calendar Management

Quality Management

Experience

Lowes Foods Pittsboro, NC

General Merchandise HBC/Box Car Clerk

08/2023 - Current

Organized and maintained filing systems for confidential documents.

Assisted customers with inquiries and complaints in a professional manner.

Processed payments, refunds, and exchanges accurately and efficiently.

Answered phones in a courteous manner while providing excellent customer service.

Processed customer orders promptly and accurately.

Operated cash register to process cash, check, and credit card transactions.

Greeted visitors in a friendly and professional manner while directing them appropriately.

Communicated with customers and employees to answer questions or explain information.

CooperClean Pittsboro, NC

Owner/Operator

01/2010 - Current

Developed business plan and budget to maximize profitability.

Analyzed market trends and customer feedback to identify opportunities for growth.

Managed daily operations of the business, including staff, sales, inventory, and accounting.

Oversaw hiring process for new employees, from recruiting to onboarding training.

Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

Observed safety protocols and driving laws to maximize road and personnel safety.

Delivered excellent customer service to clients and fellow employees.

Kept detailed records and driver's logs required for compliance with regulations and corporate policies.

Prepared staff work schedules and assigned team members to specific duties.

Delegated work to staff, setting priorities and goals.

CCB/SunTrust Carrboro, NC

Financial Service Representative

01/2001 - 06/2009

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Identified needs of customers promptly and efficiently.

Assisted with customer requests and answered questions to improve satisfaction.

Maintained updated knowledge through continuing education and advanced training.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Displayed strong telephone etiquette, effectively handling difficult calls.

Exceeded customer satisfaction by finding creative solutions to problems.

Education and Training

Northwood High School Pittsboro, NC

High School Diploma

06/1991

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