CURRICULUM VITAE

Erve Lahpon

Monte Jouvence, Biyem Assi

Yaoundé-Cameroon

Email: ad04cb@r.postjobfree.com

Tel :+237-*********

EDUCATION

- INSTITUT REGIONAL DIRECT SERVICE MANAGEMENT-AVIATION(IRDSM):Agent Passage Vente(APV), 2021

- UNIVERSITY OF YAOUNDE 1: Bachelor’s degree in MA, 2013

- PCHS MANKON-BAMENDA: GCE Advance Level-Certificate, 2010

- GSS DOWNTOWN BAMENDA: GCE Ordinary Level-Certificate, 2004 WORK EXPERIENCE

1. SATGURU TRAVELS AND TOUR(March 2022- January 2023) Position: Administrative staff

Process companies orders and deliveries

Receive customers and orient them to appropriate services

Participate in developing staff guidelines and job descriptions

Follow-up accomplishment of assigned task to staff

Communicate with vendors to ascertain processing of invoices and request

Monitor staff punctuality and incidentals

Evaluate customers satisfaction and provide appropriate guidance

Prepares presentations for outdoor services and marketing

Generate reports during events or meetings

Evaluate implementation of Standard Operating Procedures including Quality assurance and delivery

Process ticketing and appointment schedules

2. Institutional Experience and Training at IRDSM (Oct 2020- Sept 2021) Position: Customer Service Attendant

Practical Work :

Coordination and Management of work schedule

Customer Service delivery in both English and French

Air Ticketing in respect to customer’s Demand

Sales of Company services (Air/Train Tickets, Hotel Reservation) and Registration

Change and Modification of Tickets

Verification and control of Tickets

Registration of Flights via AMADEUS GDS

3. Guarantee Express Company Co.Ltd, (2016-2019)

Position : Deputy Manager

Duties and responsibilities;

Ensured company policies are followed by clearly outlining them to all staff and briefing sessions with new employees

Prepared Ticket booklets and distribution to sales managers

Verification of Bus documents and follow up at Transport Office

Resolved customers issues to their overall satisfaction

Ensured Health, Safety and security rules are effectively implemented by employees

Organized employees schedule at the agency and ascertain effective presence at work

Organized refresher sessions with employees on good customer services and follow-up daily for effective implementation

Assisted the accountant in revenue collection for effective checks and balances

Ascertained the availability of buses for travel and verification of state to prevent breakdown on the highway

4. Nicks and Sons Food Beverage Ltd (2015 – 2016)

Position: Manufacturer and Associate Accountant

Duties and responsibilities ;

Assisted in active processing and production of beverages in the warehouse

Involved in packaging and storage of finished products

Ascertained the exportation of packaged products to destination under appropriate conditions

Ensured prompt and appropriate labelling of finished products

Regular supervision of products on the shelf and store house to enable efficient distributing following standard operating procedures of first expired first out.

Worked closely with the account Manager to monitor sales and expenditure trends and recommended budget levels where gaps were identified. 5. Bolingo and Son's Business Centre (2012-2014)

Position: Assistant Account Manager

Duties and responsibilities;

Prepared journals and reconciliation statements to ascertain all financial activities of the company are kept in check timely and regularly

Filled out tax related forms and ensured regular payments

Ensured timely processing of related bills

Liaised with third parties

Analyzed revenue and expenditure trends and recommended appropriate budget levels

Reviewed and managed all payments

Managed material inventory and use of office equipment 6. AYABA HOTEL Bamenda, (2011-2012)

Position; Supervisor of Security Guards

Duties and responsibilities;

Ensured all employees remain in compliance with local and state regulations

Ensured all employees are well trained and able to get help using the alarm system

Followed procedures for various initiatives including fire prevention, property patrol and accident investigation

Ascertain effective provision of customer service by all personnel

Drew work schedule for all employees and supervision for implementation

Organized quarterly refresher trainings for employees for safety and security measures

Carried-out monthly evaluation of output/efforts per staff SKILLS

Have excellent skills in;

• Organizational skills

• Logiciel AMADEUS

• Leadership

• Management

• Communication (Bilingual for both English and French)

• Microsoft word, excel and PowerPoints

References

1. Mr Paul Justin Bienvenu Zoa

IRDSM AVIATION

Yaounde

ad04cb@r.postjobfree.com

Tel : 698101160www.groupe-dsm.net/aviation

2. Mme Mafor Paulina

Guarantee Express Company Co.Ltd

Bamenda

Email : ad04cb@r.postjobfree.com

Tel : 677890817

3. Mr Fru Eric

General Manager Bolingo and Son's Business Centre

Douala

Email: ad04cb@r.postjobfree.com

Tel: 674928887

Contact this candidate