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Team Member Customer Service

Location:
Independence, MO, 64050
Posted:
November 13, 2023

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Resume:

Erin Broden **** N. Spring St. Independence, MO **050 816-***-**** ad04bi@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

I have had experience across a very diverse group of companies working as a team member as well as being self managed or managing others. I have experience in both an office and corporate setting as well as hands-on labor experience as well. I have worked in a variety of many key departments in organizations such as sales, finance and project management. I have worked with CEO’s, board of directors, scientists, engineers and contractors overall to interpret, record, and collect information. I have also presented collected information resulting in overall solutions within an organization.

Self Employed March 2010- Current

Landscaping and House Cleaning/ Laborer- Debris removal, demolition, glass block windows, window trim, flooring, painting, concrete work.

RC3 Construction (Temporary Assignment)

Administrative Professional September 2008- March 2009

•Processed checks and prepared mailings, answered customer inquiries, researched problems and/or complaints, created and edited pertinent spreadsheets.

•Performed in depth internet cost research to ensure building materials were purchased at the best price and value as well as provided the homeowner with suggestions and additional options available through internet purchase.

•Mail, calendars, appointments, copies, faxing, memos, reports and other administrative tasks as assigned. Customer Service and Office Manager duties.

Lansing Trading Company (Temporary assignment through KForce)

Marketing Analyst Assistant/Commodities Trading July 2008

•Recorded new, changed, or closed contracts and pricings and entered in the system.

•Rail billed units and provided information on rail jacket; expenses (freight, switching, put-through, elevations, etc.) applied to lading considering credit terms.

•Monitored and paid Invoices, freight and brokers. Researched and resolved unapplied cash. Resolved Freight Analysis problems. Entered and monitored, filed all paperwork on loc items. Assisted merchant in collecting advances and receivables.

IBC (Temporary assignment through KForce)

Financial Specialist June 2008

•Received invoices, entered them in the AP system, and processed them to the appropriate level.

•Processed Payroll; Tracked and reported garnishments, court orders, retirements and other payroll deductions. Logged any data changes (i.e. change of address, name, employment status)

AMC Theatres, Inc. (Contract work through Velocity Staffing)

Accounts Payable / Technology and Systems Management January 2008 to April 2008

•Evaluated data records for accuracy and link ability in Oracle, PeopleSoft and existing Excel structures.

•Worked with AMC staff as well as AMC’s Vendors to create a detailed Process and Best Practices to reduce the per project cost budgeted on time spent tracking invoices against parallel financial documents.

•Additional Core Responsibilities included receiving, account stamping and processing all invoices and taxes for a very cash active and high expenditure group.

Aptuit Inc. / Quintiles Transnational

Senior Client Services Coordinator August 2004- October 2007

•Executive Assistant to Global Vice President Client Services and Global President Scientific Operations

•Executive Assistant to Global President Preclinical

•Served as a key interface for Salesforce and PeopleSoft projects to customers both upstream and downstream. Key contact with Salesforce/PeopleSoft Designers and Tech Leads assigned to facilitate and guide the company’s project.

•Built and maintained data structures surrounding Operations, Finance and Executive groups.

•Focused on process development and implementation through PEER input and practical need.

•Trained and provided support for Sales, Marketing, Finance, Proposal and Legal groups as well as documenting change requests and improvements suggestions.

•Key member of Accounts Payable and Receivable redesign team focusing on work flow once integrated with PeopleSoft.

•Negotiated end-user license fees, agreements and budgets. Negotiated Vendor Contracts with supply chain management.

•Developed Business Snapshots, Global Dashboards based on the needs of specific Executives or Lines of Business as well as created structures for various Metrics, program progress, software features, and overall status reports for Executives and Board of Directors.

PQ Corporation

Executive Assistant/Accounting October 2002 to August 2004

•Maintained OSHA security standards handbooks required by all Chemical Plants.

•Created and edited Safety Manuals and documents. Provided Geer for all visitors and Contract Employees.

•SAP system used in negotiated and created transportation contracts as well as generated documents on existing contracts.

•Created Bills of Lading in SAP for domestic and international product orders including hazardous materials.

•Served as Key Contact with the Railroad for ordering and switch details as well as placement logistics. Researched, communicated and advised Local and Corporate Management on railroad tariff rules and changes.

•Created Excel database used to audit Demurrage, billing, and raw materials accounts with the railroad.

•Recovered over $1.5 million for PQ via in-depth audit of historical railroad records.

•Additional Core Responsibilities included; railcar spreadsheets, payroll. Accounts Payable and Receivable, purchase orders, goods receipts, shipping and receiving. Month end closing. Customer files service and repair of office equipment, ISO 9000 committee, employment verification, union issues, disability paperwork, vacations or out of office paperwork.

EDUCATION

Kansas University, Lawrence, Kansas – Business Management and Marketing

Shawnee Mission South, Shawnee Mission, Kansas - Graduated with Diploma



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