Theresa-Jolene Hanakahi

I am a motivated person with a out going personally when it comes to helping and making customers happy. I believe " CUSTOMER SERVICE " is the secret to keep any business running and the key to keep customers coming back. Honolulu, HI 96818

ad04bg@r.postjobfree.com

+1-808-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Care Coordinator

Servco Toyota - Honolulu, HI

September 2019 to August 2022

Call Center

• Answer Service Call for all 11 Servco Service Department Locations. All Servco Toyota, Servco Subaru and Servco Lexus Locations in the state of Hawaii.

• Schedule regular Maintenance, Diagnosis and Recall appointments.

• Check & confirm if vehicle has any open recalls to be fixed.

• Check & confirm open warranty plans for our customers.

• We are the middle person between customers & the service consultants at the different locations. As we relay their customers messages & comments to them. Confirm if cars that are in service is completed or not when customers call to get a status update. Get price quotes from locations that customers request.

• Retrieve, correct, call & confirm all online appointments that our customers schedule online. Customer Care Representative (CCR)

Royal Hawaiian Movers - Honolulu, HI

June 2019 to September 2019

• Contact all customers that we have scheduled for that day.

• Confirm with customer that our crew got to them by scheduled time.

• Ask customers if they felt our crew was productive & make sure they met our customers expectations.

• Direct customers to the right department with they experienced any issue & help them get them resolved as quickly as possible.

• Set up next days schedule on paper after dispatcher approves next days customers set appointment times.

Customer Service Representative

T&T Tinting - Honolulu, HI

November 2017 to June 2019

• Front Desk work.

• Answer all incoming calls within 3 rings.

• Schedule appointments for retail & wholesale customers (dealerships)

• Answer all customers questions about our tint. ( in person & over the phone )

• explain the features that our tint has. ( in person & over the phone )

• educate our customers on how it will benefit them. ( in person & over the phone )

• check customers when they arrive for appointments

• complete paper work for tint technician to know what customers request is

• contact customers when cars are done & do a walk around to make sure everything is what the expected.

• take customers payment & close out invoice. - complete a daily log of all customers info, customers requested jobs and customers payments.

Customer Sales Representative

Hertz - Honolulu, HI

April 2008 to October 2017

• Rental Counter.

• Pull up customers rental car reservation when they get to counter.

• Request for Drivers licence to confirm correct name & to make sure customer qualifies to continue rental process.

• Ask open ended questions to make sure customers reserved car is big enough for customer & their guest with travel belongings.

• Advise them of different options that could make their rental experience better & bringing the features and benefits of other vehicles to their attention.

• offer our different coverages to our customers and explain how it could give them piece of mind while on vacations.

Hotel Night Auditor/ Guest Services

Aqua Bamboo Waikiki - Honolulu, HI

May 2016 to February 2017

• Controlled Front Desk for check ins, check outs, guest request for hotel between 10 pm - 6 am. - After midnight, complete daily night audit for day before totals. - input customers daily charges for room & parking & added services.

• do daily room count to confirm what rooms are available for the following day.

• make schedule for room service with the rooms that will be checking out the following day. - input employee work hours from day before.

• make sure all numbers match with what was inputted when audit is complete.

• prepare for next days business. - assign rooms to guest that will be checking in. - setting up room keys for check in process.

Education

Vocational in Business & landscaping

Hawaii job Corps - Waimānalo, HI

June 2004 to May 2005

12

Castle High School

September 1997 to May 2001

Skills

• Front Desk

• Guest Services

• Upselling

• Night Audit

• Sales

• Auditing

• Cashiering

• Office Management

• Quality Assurance

• Microsoft Outlook

• POS

• Cash handling

• Communication skills

• Computer literacy

• Basic math

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