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Customer Service Patient Care

Location:
Waukesha, WI, 53189
Salary:
21.00 - 24.00
Posted:
November 13, 2023

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Resume:

Karen P. Taylor

**** *. ***** **** *****

Milwaukee, WI 53224

414-***-****

ad04ba@r.postjobfree.com

SUMMARY:

Successful Technician with over 20 years of experience in large hospitals. To use my vast clinical, clerical and interpersonal skills in a Medical Support Assistant role with a company who will utilize and help expand on my abilities.

SKILLS:

Data Processing

Patient scheduling

Patient charting

Informing patients of lab/test results

Verify medications and allergies.

Assist with phone triage.

Check in patients for follow up and or additional needed testing.

Perform filing of patient documents and medical charts

Knowledge of medical terminology

Great customer service with patients of diverse backgrounds

A customer’s confidentiality is a high priority.

WORK EXPERIENCE:

2014-2023 - Advocate Aurora, Behavior Technician 1 40 hours per week

Collecting and recording data on patient behavior

Establishing a therapeutic relationship with patients

Collecting patient’s vital signs, height and weight measurements

Providing quality patient care by knowledge and skill level related to the symptoms and treatment of behavioral or mental health disorders.

Responsibility reinsures patient safety, every 15 minutes room and lounge, group therapy checks.

Providing extra activities, coloring/art, cross word puzzles taking time to interact with patients.

2011-2014 - Midwest Dialysis Clinic, Hem dialysis Technician 40 hours per week

Dialyze patient daily flush and irrigate catheter ports withdraw Na citrate

Lab’s bolus heparin given pump lines in correct position check prescriptions check treatment pre and post complete charting

2010-2011- Milwaukee Pain Clinic, Medical Assistant 25 hours per week

Responsible for maintaining medical files

Checked in patients

Scheduled appointments for follow ups

Answered all incoming telephone calls, which included patients calling to schedule appointments also monitoring patients, vital signs IV’s IM’s

2005-2010 - Froedtert Hospital, Outpatient EKG Technician 40 hours per week

Responsible for maintaining medical files,

Checked in patients, scheduling appointments for follow ups

Answered all incoming telephone calls, which included patients calling to schedule

appointments, Pharmacies calling to confirm prescriptions or to leave a message for the

doctors to return calls

Verified benefits by reviewing insurance information and/or calling the insurance

company to verify coverage of procedures Holter monitors, pacemaker checks, monitor patient rhythms

1994-2005 St. Joseph’s Hospital, Emergency Room Technician 40 hours week

Initialized medical treatment Insertions of Foley Catheters

Discontinued nasal gastric tubes

Applied immobilizes (splints)

Instruct crutch walking, triage patients

Applied 12-lead EKG’s. Frequently assigned as Lead Technician

Gave assignments to fellow Technicians and act as an immediate supervisor

Inspected equipment ordered equipment, stocked equipment Charting

As an advanced Emergency room technician, drew labs & started IV’s.

Assisted with equipment codes.

1994-2005 St. Joseph’s Hospital, Emergency Room Technician. 40 hours per week.

Initialized medical treatment

Insertions of Foley Catheters

Discontinued nasal gastric tubes, apply immobilizes (splints), instruct crutch walking

Host of orthodox

Treatments, triage patients, perform 12-lead EKG’s. Frequently assigned as Lead technician

Gave assignments to fellow technicians, and act as an immediate supervisor

Inspected equipment, ordered equipment, and stocked equipment charting

As an advanced Emergency room technician, drew labs & started IV’s

Assisted with equipment codes

1993-1994 - St. Michael’s Hospital, Anesthesia Technician 40 hours per week

Assist Anesthesiologist with medications

Helped out with Iv’s

Monitored heart rate, and retrieving patients in timely manner

1988-1993 - - St. Joseph’s Hospital Respiratory Therapy Assistant. 40 hours per week.

Initiated oxygen therapy

Sampled breathing treatments, Oxygen Tanks

Sterilized ventilators Interments

Flowed meters

Charted

SUMMARY OF QUALIFICATIONS AND CERIFICATIONS:

1Dependable, detail and results oriented individual.

2Strong background in monitoring patients

3Driven to always provide quality patient care.

4CPR - (American Heart Association) – 1988 - present

5CNA -(Certified Assistant Nursing) – 1992 -present

EDUCATION:

On-line education - present

REFERENCES:

1- Katie Tice, Charge Nurse Advocate Aurora, 414-***-****

2-Vanessa Hicks, Supervisor Advocate Aurora, email: ad04ba@r.postjobfree.com

3-Regina Robinson, Unit Secretary Advocate Aurora, 414-***-**** email: ad04ba@r.postjobfree.com

4-Crystal Haydon, Out-Patient Unit Secretary Advocate Aurora, email: ad04ba@r.postjobfree.com

5- Phyllis Holland Cardiovascular Technician, Saint Joseph’s Hospital 414-***-****



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