Customer Service Patient Care
Resume:
Karen P. Taylor
Milwaukee, WI 53224
***********@*****.***
SUMMARY:
Successful Technician with over 20 years of experience in large hospitals. To use my vast clinical, clerical and interpersonal skills in a Medical Support Assistant role with a company who will utilize and help expand on my abilities.
SKILLS:
Data Processing
Patient scheduling
Patient charting
Informing patients of lab/test results
Verify medications and allergies.
Assist with phone triage.
Check in patients for follow up and or additional needed testing.
Perform filing of patient documents and medical charts
Knowledge of medical terminology
Great customer service with patients of diverse backgrounds
A customer’s confidentiality is a high priority.
WORK EXPERIENCE:
2014-2023 - Advocate Aurora, Behavior Technician 1 40 hours per week
Collecting and recording data on patient behavior
Establishing a therapeutic relationship with patients
Collecting patient’s vital signs, height and weight measurements
Providing quality patient care by knowledge and skill level related to the symptoms and treatment of behavioral or mental health disorders.
Responsibility reinsures patient safety, every 15 minutes room and lounge, group therapy checks.
Providing extra activities, coloring/art, cross word puzzles taking time to interact with patients.
2011-2014 - Midwest Dialysis Clinic, Hem dialysis Technician 40 hours per week
Dialyze patient daily flush and irrigate catheter ports withdraw Na citrate
Lab’s bolus heparin given pump lines in correct position check prescriptions check treatment pre and post complete charting
2010-2011- Milwaukee Pain Clinic, Medical Assistant 25 hours per week
Responsible for maintaining medical files
Checked in patients
Scheduled appointments for follow ups
Answered all incoming telephone calls, which included patients calling to schedule appointments also monitoring patients, vital signs IV’s IM’s
2005-2010 - Froedtert Hospital, Outpatient EKG Technician 40 hours per week
Responsible for maintaining medical files,
Checked in patients, scheduling appointments for follow ups
Answered all incoming telephone calls, which included patients calling to schedule
appointments, Pharmacies calling to confirm prescriptions or to leave a message for the
doctors to return calls
Verified benefits by reviewing insurance information and/or calling the insurance
company to verify coverage of procedures Holter monitors, pacemaker checks, monitor patient rhythms
1994-2005 St. Joseph’s Hospital, Emergency Room Technician 40 hours week
Initialized medical treatment Insertions of Foley Catheters
Discontinued nasal gastric tubes
Applied immobilizes (splints)
Instruct crutch walking, triage patients
Applied 12-lead EKG’s. Frequently assigned as Lead Technician
Gave assignments to fellow Technicians and act as an immediate supervisor
Inspected equipment ordered equipment, stocked equipment Charting
As an advanced Emergency room technician, drew labs & started IV’s.
Assisted with equipment codes.
1994-2005 St. Joseph’s Hospital, Emergency Room Technician. 40 hours per week.
Initialized medical treatment
Insertions of Foley Catheters
Discontinued nasal gastric tubes, apply immobilizes (splints), instruct crutch walking
Host of orthodox
Treatments, triage patients, perform 12-lead EKG’s. Frequently assigned as Lead technician
Gave assignments to fellow technicians, and act as an immediate supervisor
Inspected equipment, ordered equipment, and stocked equipment charting
As an advanced Emergency room technician, drew labs & started IV’s
Assisted with equipment codes
1993-1994 - St. Michael’s Hospital, Anesthesia Technician 40 hours per week
Assist Anesthesiologist with medications
Helped out with Iv’s
Monitored heart rate, and retrieving patients in timely manner
1988-1993 - - St. Joseph’s Hospital Respiratory Therapy Assistant. 40 hours per week.
Initiated oxygen therapy
Sampled breathing treatments, Oxygen Tanks
Sterilized ventilators Interments
Flowed meters
Charted
SUMMARY OF QUALIFICATIONS AND CERIFICATIONS:
1Dependable, detail and results oriented individual.
2Strong background in monitoring patients
3Driven to always provide quality patient care.
4CPR - (American Heart Association) – 1988 - present
5CNA -(Certified Assistant Nursing) – 1992 -present
EDUCATION:
On-line education - present
REFERENCES:
1- Katie Tice, Charge Nurse Advocate Aurora, 414-***-****
2-Vanessa Hicks, Supervisor Advocate Aurora, email: ***************@*****.***
3-Regina Robinson, Unit Secretary Advocate Aurora, 414-***-**** email: *************@*****.***
4-Crystal Haydon, Out-Patient Unit Secretary Advocate Aurora, email: *************@*****.***
5- Phyllis Holland Cardiovascular Technician, Saint Joseph’s Hospital 414-***-****
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