Arainya Smith

Euless, TX

ad04ad@r.postjobfree.com

+1-682-***-****

Personable and deadline-drive Customer Service Representative experienced in working in a fast- paced environment. Solid team player offering a positive and cooperative attitude. Work Experience

Front Desk Receptionist

MassageLuXe - Southlake, TX

July 2023 to Present

• Providing the clients with the program that is the best value for them.

• Resolve all concerns with a positive result-Do what’s right for the client.

• Provide 5-star service to all members, employees, and outside contacts.

• Generate new clientele through promoting grassroots marketing.

• Uphold all standards of cleanliness, safety, facilities repair, and equipment functionality.

• Implement all MassageLuXe cash management and banking procedures accurately and consistently.

• Maintain a positive, safe, upbeat, welcoming atmosphere in your Spa, for both clients and fellow employees.

• Answer clients calls and booking appointments.

• Using vonage(text app) to confirm appointments as well as help schedule clients Guest Loyalty Agent

Unleashed Brands - Bedford, TX

February 2023 to June 2023

• Taking all inbound calls for inquiries and booking kid’s party

• Making outbound calls when needed, for example, verifying if guest need assistance

• Upbeat and positive attitude when handling customers to maintain customer satisfaction and relationships

• Teamwork with growing the customer base

Shift Manager

RaceTrac - Mansfield, TX

March 2022 to December 2022

• Greets and interacts with new and regular guests in a genuine manner and suggests products that complement purchase to enhance the guest experience.

• Manages the store operations on designated shifts.

• Maintains inventory in a neat and organized manner.

• Provides prompt, efficient, and courteous service.

• Fosters positive and professional relationships with co-workers and guests, communicates respectfully, and maintains a consistent team-oriented attitude.

• Addresses any employee and guest concerns on designated shifts Cashier/Customer Service Associate/Human Resources Backup The Home Depot - Arlington, TX

April 2021 to March 2022

• Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.

• Responsible of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, coworkers, vendors, or customers.

• Work in cooperation with their Department Supervisor and other associates in their department as well as other departments.

• Help customers redeem orders and assist in placing orders.

• Checking out costumers as well as in assisting with return Manager

Six Flags Over - Texas Arlington, TX

February 2017 to March 2021

Managed day-to-day operations, including supervision and assignment delegation for 10-member team. Executed new training initiative to improve skills and develop leaders from within. Trained and mentored new employees to maximize team performance and achieve daily performance objectives.

Oversaw personnel recruitment, performance, and scheduling. Coached new team members on job tasks and performance strategies. Communicated and coordinated with multiple departments to achieve top results. Consulted with customers to determine best methods to resolve service and billing issues. Reviewed account and service histories to identify trends and issues. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Addressed customer service inquiries quickly and accurately. Troubleshot and resolved issues with cash registers, card scanners and printers. Trained new team members in cash register operation and customer service. Assisted customers during selection process and helped choose perfect products to meet individual needs.

Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Documented conversations with customers to track requests, problems, and solutions. Explained key information regarding products and services to customers to encourage informed decision- making.

Maintained revenue streams by exhausting every option before offering refunds. Education

Colorado Technical College - Colorado Springs, CO, US July 2023

Nimitz High school - Irving, TX, US

August 2015 to May 2019

Skills

• High-energy attitude Staff training and development Strong communication skills Customer relations

Dependable and reliable Problem-solving abilities

Excellent multi-tasker POS systems

Adaptive team player Cash register operation

Time management Credit and cash transactions

Cash handling accuracy Customer assistance

Flexible schedule Customer greeting

Employee scheduling Sales

Cheerful and energetic Call center experience

Resolution-oriented

• Guest Services

• Upselling

• Office Management

• Receptionist

Certifications and Licenses

TABC Certified

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