Customer Service Accounts Receivable
Resume:
Elizabeth Terry
**************@*****.***
Experienced professional seeking a position with a company whose needs requires Strong Customer Service, Dedication, and Experience & Loyalty
CARRIERS
USLI, National Indemnity Company, Canal, IAT, Seneca Ins, Everest, Lloyd’s markets, Atlantic Casualty, Nautilus, Maxum & Arch
SKILL SUMMARY
Proficient with Microsoft Office 365, SharePoint, Excel, Outlook, and Word
Commercial & Personal Lines Insurance
Expert Insure, Agent Aid & Image Right, Dentrix & Denticon
Strong analytical skills and attention to detail
Exceptional communication and problem-solving abilities
EXPERIENCE
Oak Dental Partners – Alpharetta, GA April 2019 – Sept 2023
Dental Billing Coordinator/Accounts Receivable Commercial (Full Time Remote)
Process payments on accounts, while maintaining a monthly production goal of 92%
Preform debit/credit adjustments
Payment application reversals & corrections for team
Ensure eligibly/benefits prior to processing, while maintaining a working relationship multiple carriers
Solicited secondary claims to carriers with required documentation
Identify & resolve billing inquiries and discrepancies
Experience in navigating provider portals
Maintain relationships with multiply carriers & 6 clinical offices
Resolve billing inquiries and discrepancies & research information/documents as needed for all denials
Provided team with training material to exceed production goals
Genesee General - Alpharetta, GA Aug 2008- March 2019
Transportation Renewal Underwriter (Full Time)
Solicited renewals for several top producing Transportation Underwriters at a 2.5 Million level, including Brokerage & Contract Binding
Maintained a 84 % retention renewal binding
Issue binders, policies and endorsements, along with providing access to finance agreement
Communicate & Maintain relationships with agents, carriers and markets
Document files in management system with correspondence
Follow up for information/documents as needed using tasks/reminders in management systems
Report Losses
Process DNOC’s and Reinstatements
Knowledge of Commercial Transportation industry, including Dump Units, Local & Long Haul, Logging Risks, Emergency & Non-Emergency Transport, Towing, Bob Tail, Roll Offs, Public Autos.
Acceptance Insurance Agency - Dalton, GA March 2001- Aug 2008
Agent/Office Manager (Full Time)
Reviewed insurance policy applications for completeness, accuracy and acceptability of risk
Extensive use of Microsoft Excel and reporting systems
Personal Lines Insurance underwriting, Auto, Home & Renters
Issue binders, policies and endorsements
Strong Customer Service skills with Insureds and carriers
Supervised CSR, Conducted yearly reviews & Provide Training
Market products to Insured’s & Auto Dealerships
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