Retail sales management
Resume:
Jul **** - Jun 2016
Jan 2010 - Jun 2012
Tara Ethridge
*** **** **** ******, ** 39323
601-***-**** • ad049r@r.postjobfree.com
Objective
Organized, efficient, and experienced person with years of business experience seeking a career with your company.
Qualifications
I have a long track record of achieving and exceeding performance as well as budget and team goals. I can simultaneously handle complex situations and multiple responsibilities at the same time. I was well known with Ford Motor Company for my ability to establish and enforce policies that created a better experience for the customers which in return made the dealership prosper. My dedication and hard work not only got me nominated for the 12 member council, but landed me, the first woman ever, a seat on the Parts and Service Managers Advisory Council (PSMAC) for a 4 year term. With that came a lifetime of business knowledge as we were flown to Detroit 4 times a year to help Ford Motor Company continue to thrive while every other manufacturer had to have government bail-outs.
Work Experience
Warranty Manager/Asst. Service Manager
Back Country RV Center - Meridian, MS
● Responsible for submitting warranty repair claims to Jayco, reconciling warranty payments, and balancing the cash register daily. I communicate with customers their concerns/issues and dispatch to the technicians accordingly. To my knowledge I have never had a customer complaint and in today’s society, I feel this is a huge accomplishment! Service Advisor
BMW of Meridian
● Communicated with customers and dispatched work to technicians based on knowledge and experience so that the repair could be completed in a timely manner, keeping the customers happy, cost down, and profits high. Worked with extended warranty companies to file claims and receive payment for repairs performed.
Lead Supervisor/New Hire Manager
NEX Navy Exchange
● Was hired as receiving clerk but was shortly offered the Lead position. As a key holder and MOD I was responsible for opening and closing the store, overseeing store employees, and resolving any issues or problems on my shift. My last year there I was responsible for all new hire orientation/training and also was awarded “2015 Employee of the Year.”
Office Manager
Briarwood Country Club
● Responsible for overseeing the smooth running of the country club and all of the day to day office responsibilities.
● Enforcing club policies and procedures.
● Preparing financial and non-financial reports as well as PowerPoint presentations which I presented to the Board of Directors at monthly meetings.
● Employee payroll, accounts receivable, and accounts payable.
● Bank statement reconciliation.
Jan 2000 - Dec 2009
● Managing all country club inquiries via phone, email, and multimedia.
● Ordering and maintaining relevant office supplies.
● Preparing and submitting expense reports as well as membership reports to board members as requested.
● Creating monthly newsletters which I mailed with monthly membership statements.
● Scheduling and overseeing all venue rental events of the clubhouse and/or pool as well as coordinating/assisting with golf tournaments.
Parts Manager/Parts and Service Coordinator
Bill Ethridge Lincoln Mercury Isuzu
● All senior management duties including monthly budget analysis meetings to review financial statements and performance reports.
● Day to day operations of the parts and service departments.
● Overseeing all technician certifications and coordinating travel to all needed schools.
● Inventory control with yearly counts.
● Verifying and reporting technician hours for payroll. Certifications And Awards
Ford Motor Company
Master Certifications
● Parts Manager
● Service Manager
● Warranty administrator
● Service Advisor
● Customer Service
● PSMAC (Parts & Service Managers Advisory Council) Isuzu Motors Coorperation
Senior Certifications
● Service Advisor
● Warranty Administrator
● Customer service rep
Navy Exchange
● 2015 Employee of The Year
References
● Available upon request.
Contact this candidate