Team Member Customer Service

Aඌ අൾඒ Bඈඐඅ ඇ

Galena, IL ***** 815-***-**** ***************@*****.***

https://www.instagram.com/ilyestheticsashley/

Dedicated manufacturing team member skilled in team-based settings and experienced in a customer service position.

Steps into any role and produces consistent, high-quality work. Successful at working in high-volume environments

Knowledgeable about quality assurance standards, equipment operation and shipment management. Proactive Team Member with 6 years of experience in customer service and fast food. Committed to maintaining efficiency and excellent quality assurance. Multi-talented Team Member able to take on any required task. Dedicated to business success, eager to develop additional skills and advance professionally. Enthusiastic, outgoing and proficient at building positive relationships with new and existing customers. Resourceful Team Member with proven history of reliability and excellent work. Willing to work any available shift

Skilled in airbrush

Microdermabrasion certified

Advanced mineral makeup

Efficient waxer

Eyelash and eyebrow tinting

Proficient in facials And back treatments

Team Member, 04/2017 to Current

Culver Franchising System Inc. – Galena, IL

Crew Trainer, 08/2013 to 04/2017

McDonald's – Galena, IL

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

Restocked, arranged and organized merchandise in front lanes to drive product sales Checked prices for customers and processed items sold by scanning barcodes Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Operated cash register for cash, check and credit card transactions with [Number]% accuracy Worked closely with [Job title] to solve problems and handle customer concerns Answered questions about store policies and concerns to support positive customer experiences Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency Assisted customers with special services, account updates and promotional options Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance Prepared and submitted end-of-shift reports using [Software] Trained as [Job title] and provided back-up coverage to provide customers with optimal support Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Educated customers on promotions to enhance sales

Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy Assisted customers by answering questions and fulfilling requests Maintained clean, sanitized and well-organized food preparation zones Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides

Arranged food items on serving trays and placed in take-out packaging to produce orders for customers Promoted customer loyalty by efficiently handling food and service complaints Checked completed orders for accuracy and bagged meals for easy carrying Processed payments and counted change to complete transactions Operated grills and fryers to prepare delicious, attractive fast food items, including [Type] and [Type] items

Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments

Filled and mixed soft drinks, water and [Type] beverages Executed sandwich artistry duties with very low occurrence of errors Reconciled all receipt totals, cash and credit payments to address any shortages Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction Assisted guests, including offering personable greetings and taking orders Efficiently prepared sandwiches and other menu items for guests Endorsed products by making recommendations and promoting specials, increasing daily sales by

[Number]%

Organized work areas to foster efficiency and model exceptional kitchen etiquitte Cleaned food preparation areas, tools and equipment Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables

Wiped counters, [Action] and sanitized equipment to maintain clean food prep and dining areas Operated [Type] and [Type] kitchen gadgets to prepare meats, vegetables and condiments for service Trained team members to prepare sandwiches and other items according to instructions Reduced customer wait times by quickly and efficiently operating customer window and sales register Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness Accurately operated cash register to process [Number] customer payments daily Cooked regular menu items and seasonal offerings according to corporate standards and guidelines Grilled meats and seafood to customer specifications Cooked regular menu items and seasonal offerings according to corporate standards and guidelines Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines

Operated and sanitized kitchen and food preparation equipment Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers

Managed customer flow and backed up lines to reduce checkout wait time Quickly resolved issues using [Skill] and [Skill], which aided in building rapport and relationships with clients

Cleaned and maintained kitchen equipment regularly Monitored line efficiency and implemented improvements for increased productivity Oversaw care and maintenance of kitchen equipment

Handled portion control activities according to specified instructions provided by chef Cleaned and organized all line stations when needed Prepared food items to meet recipes, portioning, cooking and waste control guidelines Developed knowledge about products and sales items to answer shoppers' questions Offered product samples, answered questions and helped customers find items Supervised, trained and developed team members in accordance with company policies and procedures Maintain proper temperature and humidity levels for meat products Loaded trays with accessories, including eating utensils, napkins and condiments Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

Maximized customer service by training staff, overseeing operations and resolving issues Kept cases and shelves clean and well stocked

Established and maintained positive work environment to enhance retention and productivity Refilled and rotated items on shelves to maintain well-stocked inventory Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service

Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business

Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

High School Diploma: 05/2015

Galena High School - Galena, IL

“Highest Production Award” in August 2019

“Highest Retail Award” in August 2019

”Highest Average Ticket” in August 2019

”Business Student of the Month” in August and September 2019 Microdermabrasion certified

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Aർർඈආඉඅ ඌ ආൾඇඍඌ

Cൾඋඍ ൿ ർൺඍ ඈඇඌ

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