TAYLOR VINCENTI

E X P E R I E N C E

Package Handler

Fed Ex Ground Holbrook, NY December 2021 - February 2022 Special Needs Nanny

Private Client Westhampton Beach, NY November 2020 - January 2022 Esthetician

Moonstone Medical Spa Garden City, NY December 2018 - October 2021 Lead Esthetician

Life Time Fitness Life Spa Garden City, NY August 2019 - October 2019 Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas. Unloaded initial shipments and placed on correct delivery trucks. Checked load-related documentation to promote completeness and accuracy. Returned unused or empty pallets back to correct warehouse space. Filled in and organized partial pallets.

Prepared shipments for pickup by labeling and weighing packages. Used ladders and pallet jacks to load and unload merchandise . Promoted language development skills through reading and storytelling. Engaged clients in age-appropriate activities and playing games. Assisted clients with personal hygiene, bathing, grooming and dressing. Offered academic support in various subjects outside classrooms. Provided excellent customer service and skincare treatments to clients. Educated clients on skin care procedures and products. Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.

Sold skincare products to patients according to specific needs, boosting overall revenue. Set up patient rooms and sterilized equipment.

Collected patient history to analyze patient-specific needs and determine proper skincare treatments.

Answered multi-line phone, returned clients calls and scheduled appointments. Meticulously maintained spa appearance and cleanliness. Conducted private client consultations.

Pursued continuing education to learn new advances in skin condition treatments. Improved appearance of clients' skin through non-surgical processes. Trained new staff on range of spa services offered. Offered lash application, warm stone massage and brow and eyelash tinting services. Provided excellent customer service and skincare treatments to clients. Educated clients on skin care procedures and products. Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.

Sold skincare products to patients according to specific needs, boosting overall revenue. Set up patient rooms and sterilized equipment.

Collected patient history to analyze patient-specific needs and determine proper skincare S K I L L S

Package Loading

Skin Tightening Techniques

Chemical Facial Peels

Spa Treatment Services Expert

Advanced Facials Specialist

Referral Verification

Front Desk Operations

HIPAA Guidelines

Detail-Oriented

Invoice Preparation

Preparing Treatment Rooms

Reporting Abilities

Account Management Expertise

Recordkeeping and Bookkeeping

Business Operations Understanding

Office Equipment Operations

Microsoft Office

Customer Service-Oriented

Organization and Efficiency

Call Answering and Routing

E D U C A T I O N A N D

T R A I N I N G

Esthetic License

Brittany Beauty School, Levittown, NY

December 2017

Associate of Science

Suffolk County Community College,

Riverhead, NY

Some College (No Degree)

SUNY Stony Brook, Stony Brook, NY

High School

Keystone High School, Knox, PA

High School Diploma

Carle Place Middle Senior High School,

C O N T A C T

631-***-****

ad048l@r.postjobfree.com

Riverhead, NY 11901

Medical Receptionist

mount joy physical therapy Mineola, NY December 2018 - October 2019 Manager

Carvel Ice Cream Store Carle Place, NY May 2017 - November 2018 Customer Service Cashier

Hicks Nurseries Westbury, NY March 2016 - November 2017 treatments.

Pursued continuing education to learn new advances in skin condition treatments. Learned new techniques and complete chemical peel processes. Conducted private client consultations.

Assisted spa in activities such as staff meetings, promotions and housekeeping duties. Entered insurance, demographics and health history into patient database. Checked patients in and out for appointments and collected co-payments. Called patients to confirm scheduled appointments and obtain additional details. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Protected patients by observing strict HIPAA guidelines. Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Took messages from patients and promptly relayed to appropriate staff. Processed patient payments and scanned identification and insurance cards. Answered multi-line phone system and directed callers to requested personnel and departments.

Greeted each patient pleasantly and offered desk sheet for easy sign-in. Delivered high-quality administrative and customer service to sustain patient and work flows.

Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Trained employees on additional job positions to maintain coverage of roles. Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Greeted and encouraged feedback from customers to implement in-store operational changes.

Conducted quality, timely performance feedback and performance appraisals. Evaluated store performance and incorporated feedback to implement improvement plans. Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.

Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Greeted customers and responded to informational requests. Processed credit card and gift certificate payments in electronic computer systems. Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Redeemed coupons and cross-sold products to maintain customer satisfaction levels. Bagged, boxed or gift-wrapped sold merchandise per customer's request. A C T I V I T I E S A N D HONORS

Special Needs Volunteer work at NY Equestrian Center Carle Place, NY

Some College (No Degree)

Nassau Community College, Garden City,

NY

L A N G U A G E S

English:

Native/ Bilingual

Spanish:

Professional

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