Robert Hartley Saunders

**** ****** ******* ****. #***

Herndon, VA 20171

703-***-****

ad047v@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Keolis Transportation Services, Leesburg, VA September 2022 - Present Commuter Bus Driver

Commuter bus driver for Loudoun County transportation company. Drive various routes to connect to Metro’s Silver Line; provide excellent customer service. CDL with passenger and air brake endorsements.

The Good Feet Store, Leesburg, VA August 2021 – August 2022 Easy Step Enterprises, Richmond, VA

Arch Support Specialist

As an Arch Support Specialist, I completed extensive training to be able to successfully sell and provide customers with products to enhance their health and lifestyle. Handled all customer sales and service related issues with integrity and positivity and followed up with customers after the sale. Assisted with financial transactions and consistently met and exceeded my sales goals. Diligently used SugarCRM and other software applications during the sale. Maintained a professional working environment in keeping with the company’s vision, mission and values. Belfort Furniture, Dulles, Virginia March 2017 – July 2020 Sales Consultant/Key holder/Design Team

Sales consultant for Washington, DC’s largest furniture retailer. Provide outstanding customer service in furniture sales; build and maintain a solid customer base; key holder responsible for closing store; handle customer service issues in the absence of store manager; consistently meet or surpass sales standards. Product knowledge is key in sales process, as well as the ability to relate knowledge to allow customers to make positive buying decisions. I take personal pride in making sure the customer is treated with honesty and respect, never pressured, in an atmosphere where they feel the buying experience is pleasant, wise and fun, while dealing with a professional. Furloughed and permanently laid off as a result of the COVID-19 pandemic. Amazon Online Retailer August 2012 - Present

I had a strong interest in building my own business and growing it into a successful and rewarding experience. I started my own business on Amazon and eBay as an online seller. I wanted the personal challenge of building my own business. I have far surpassed my expectations in terms of growth and income.

2

Schewel Furniture Company, Charles Town, WV September 2007 – April 2012 Store Manager

Managed all aspects and areas of large retail furniture store, including hiring of employees; sales training; overseeing the credit, inventory, warehouse and delivery departments; purchasing of furniture, bedding, electronics, lawn and garden, and accessories; advertising; opening and closing store; preparing payroll, profit and loss, as well as all other financial aspects; and handling customer service inquiries. I improved a store that ranked last in the company when I became manager into second place in sales ranking out of fifty-two stores. I also built a solid team of employees that represented me and the company in a professional and friendly manner. As a store, we won numerous sales awards and contests and met or exceeded our quotas. I was personally recognized by winning numerous sales contests and awards. During my tenure, I took the initiative, with ownership approval, to update the store’s appearance by repainting the store and updating visual displays. The store was merchandised so well it was featured in advertising and promotions for the company.

Belfort Furniture, Dulles, Virginia March 2004 – September 2007 Sales Consultant/Keyholder/Designer

See Most Recent Job Description above

Northcutt Chevrolet, Buick and Toyota, Enid, OK January 2001- December 2003 Sold new and used vehicles. Provided excellent customer service; resolved customer service issues.

First Union National Bank, McLean, Virginia September 1999 – October 2000 Senior Customer Relations Manager

Traveled to and managed all aspects of various financial center locations throughout Northern Virginia; managed and evaluated employees; resolved customer service issues; opened new accounts; provided product training to employees; contacted customers to offer new financial products and services and assisted them in making sound financial decisions. ABC Express Incorporated, Dulles International Airport, Va. August 1992 – August 1996 Vice President of Business Development and Operations 3

EDUCATION

Community College of Rhode Island, Knight Campus Warwick, Rhode Island Associates Degree, Business Administration, 1978

Allied Technical Institute, Providence, Rhode Island Academic Certification, Computer Programming

Johnson & Wales University, Providence, Rhode Island Certification: Travel and Tourism

ADDITIONAL PROFESSIONAL DEVELOPMENT

I have many years of achievement in meeting and exceeding sales goals, providing outstanding customer service, management experience, and being a team builder and leader. 2014 West Virginia University – Master Gardener Program

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