Social Media Customer Service

Christine Miles

Phone :334-***-**** Email: ***********@*****.***

CAREER OBJECTIVE:

I am a highly motivated and personable individual seeking a challenging administrative professional level position where I can utilize my training and experience in a goal-oriented corporate environment. Well-qualified, and familiarized (with exceptional experience in computer literacy, writing skills, knowledge with administrative procedures, compliance and quality assurance, ability to solve complex issues, complete projects independently, excellent communication and organization skills). As well as working with a diverse age group of people. SKILLS

• Outstanding customer service and interpersonal skills.

• Adept with operating office automation equipment in the preparation of a variety of reports, letters, memorandums, transmittals, etc.

• Proven ability to receive visitors and ascertain the nature of their business tactfully and professionally.

• Skilled at furnishing statistical, general, or specific information.

• Task oriented to meet and complete deadlines.

• Extensive knowledge and experience of Office Administrative procedures.

• Quick learner with ability to work well under pressure.

• Problem-solving skills

• Critical thinking skills

• Analytical skills

• Time Management

Work History:

10/2022-05/2023 NLCC, Phenix City, AL/ Office Manager/ Lab Monitor

• Organize meetings and manage databases.

• Booking transport and accommodation the Organizing company events and conferences.

• Ordering stationery and IT equipment.

• Dealing with correspondence, complaints, and queries.

• Preparing letters, presentations, and reports.

• Oversee computer systems, databases, network, and technical systems for all students and staff. 08/2020-12/2022 Concentrix, Remote /Senior Advisor Social Media

• Perform social media engagement activities to include crafting, posting, and tracking posts across various social media platforms.

• Facebook, Twitter, TikTok, Instagram, and YouTube as directed in support of our social marketing initiatives.

• Creative and engaging writer able to adhere to project’s guidelines for tone/voice and in keeping within social media platform restrictions.

• Ability and desire to stay on cutting edge of industry practices, including frequent review of relevant blogs, websites through leader social media streams, etc.

• Proficiency with Microsoft Professional Office Suite, text editing and basic data manipulation.

• Ability to work well with cross-functional teams within all levels of the organization.

• Zendesk, Slack · Sprinklr · Problem Solving · Okta Single Sign-On · social media · Virtual Collaboration 11/2018-01/2021 Columbus Housing Authority, Columbus, Ga/ Family Service Case Worker

• Empower at risk families with knowledge of available resources and community services that would motivate and provide avenues to deal with poverty and unforeseen circumstances.

• Collaborate with community agencies and partners to ensure that families have accessibility to services that support their well-being.

• Engage youth in social and extra-curricular activities that strengthen self-esteem, academics, and behavior.

• Advocate for needed services in the community.

• Maintain data in order to make referrals to community partners to support the family’s well-being.

10/2017 - 12/2018 TSYS Merchant Solutions, Columbus, GA Collections Representative

• Contacted customers of delinquent accounts and amount owed while following applicable regulatory requirements. Negotiated routine and semi-scripted payment options with customers to resolve delinquencies.

• Negotiated routine and semi-scripted payment options with customers to resolve delinquencies.

• Handled irate customers by utilizing excellent customer service skills to include active listening to make them feel valued.

• Performed administrative functions including data entry, operating basic office equipment, and completing documents.

• Utilized resources such as background checks, loan documents and credit bureau records to aid in reconciliation.

• Independently made decisions based on training and company policy guidelines. 12/2015 – 05/2017 Lakewood Child Development Center, Phenix City, AL / Preschool Teacher

• Provided services for children with emotional, health related and developmental concerns that required strategic plans for improvement. Established and reinforced rules for a positive classroom environment.

• Implemented developmentally appropriate curriculum to incorporate music, art, and theater into lesson plans.

• Collaborated with parents to establish support and build rapport to promote healthy development. 08/2002-12/2015 Kidz Central Christian Academy, Phenix City, AL/ Office Assistant

• Received and screened high volume of internal and external calls while collecting /payments and recording balances.

• Performed basic administrative functions to include usage of Microsoft Word, filing, and equipment maintenance legers.

• Developed spreadsheets, a digital filing system for easy retrievability, organized files and created a team environment.

EDUCATION:

• Troy State University Phenix City, AL Psychology (2023)

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