Jillian Kelly

407-***-**** ad0477@r.postjobfree.com

Designated Caregiver Feb 2020 – Aug 2022

Provided support to patients while in hospital and post-surgery. Assisted with patient monitoring, daily personal care including bathing, dressing, administering medication, testing, nutrition-specific meal planning, transportation for appointments - accompanying them as needed. Coordinated scheduling of surgeries, follow-ups, testing, medications, meals, and visits from OT, PT, and wound care. Recorded and maintained accurate documentation of care, test results, and progress and communicated changes to the care teams. Served as a liaison to communicate patient’s concerns. Advocated for sufficient information for critical decision-making, access to resources, and appropriate alternatives to ensure patients’ rights were met. Ensured compliance to the treatment plan, achieving goals while simultaneously collaborating with patients to help improve quality of life via occasional rule-breaking e.g., brownies.

Associate Manager Product Support – CentralSquare Technologies 2018 - 2020

Involved in hiring, training and coaching of 40 product support specialists. Supervised daily processing of data files through proprietary software for invoicing and payment recording for a team of 10 specialists supporting 200 jurisdictions. Scheduled coverage for phone support and approved monthly cash reconciliations for 40 clients.

Data Implementation Specialist – Press Ganey Associates, Inc 2014 - 2016

Coordinated with medical facilities to establish federal government required Hospital Consumer Assessment of Healthcare Providers and Systems surveys to collect patient experience data. Set up data conversion, data sampling, required surveying and result reporting. Designed physical and electronic surveys to meet contract and legal requirements. Lead concurrent onboarding of 149 clients from kick-off call with sales to support go-live and 30, 60, 90 day follow up.

Admin Assistant – North American Crane Bureau 2012

Successfully supported the office with tasks such as drafting correspondences, generating reports, directing calls, managing inventories, scheduling bi-monthly classroom training, and coordinating meetings.

Data Coordinator– NewHomeIndex.com 2008 – 2010

Collected data and managed database on inventory homes. Worked as a liaison between website and home builders. Assisted in proofreading design department materials.

Customer Love Representative– Izea 2007- 2008

Provided front-line client support to advertisers, bloggers and potential customers. Reviewed blogs and blog posts for quality and fulfillment of requirements daily. Distributed trouble tickets to team daily and ensured timely completion. Tracked fraudulent bloggers by collecting evidence and communicating penalties.

Office Manager– Kelly Outdoor 2006 – 2010

Sole office staff. Served as point of contact for teams out in the field. Held responsible for the weekly payroll of 10+ employees. Managed budget including upfront and maintenance cost of products and equipment.

Telemarketing Manager– Great Expectations 2004 – 2006

Posted employment ads, and hired, trained, and managed a team of 10 telemarketers. Raised monthly revenue from $40K to $100K within 6-months. Tracked marketing turnover, resulting in the reallocation of marketing funds. Developed an incentive program resulting in a higher number of leads being turned into sales by changing the salary structure for telemarketers from show to sales based.

Education

Bachelor of Arts in Sociology

The College of New Jersey

Community Service

Seminole County Animal Services

Volunteer Animal Adoption Counselor

2012-2020