Service Manager Customer
Resume:
Jose Sierra
Transportation Service Manager
Contact
Spring Hill, Fl 34608
ad046b@r.postjobfree.com
Objective
Strong problem solver and analytical thinker seeks position to improve the workflow and processes in an office setting through the application of over 5 years of supervisory experience and excellent communication skills.
Education
Ridgewood high school
Port Richey, Florida
1994
Central Florida Institute
Palm Harbor Florida
2008-2009
Key Skills
Hiring of new bus operators
Scheduling
Payroll
Experience
2017-current
Transportation Service Manager
Pasco County Public Transportation primary role is to manage day-to-day fixed-route operations: having safe vehicles, running routes on-time, resolving interruptions in service, handling customer service issues, investigating and documenting incidents and accidents, training, coaching, and correcting staff members, driving routes, and so on.
Manages overtime and payroll for 109 FTE drivers, dispatchers, and supervisors, who work 4:00 a.m. to 11:00 p.m. six days a week.
In the spring of 2019 reduced staff overtime from $267,525 in Q 1-2, to $190,117 in Q 3-4, a 29% reduction.
Helped revamp the west-side fixed-route shift schedule, which started January 2020. The new plan eliminates scheduled overtime, eliminates unnecessary dual-driver coverage, ensures each driver works the full 40 hours we pay them, ensures each driver works only a morning shift or an evening shift throughout the week, and more evenly distributes the workload throughout the week.
2016-2017
Bus Operator Pasco County Public Transit
Providing transit and paratransit service to Pasco County residents and visitors, including the elderly, social service program participants, and individuals with disabilities
2014-2016
CNA Tech Bay Care North Bay Hospital
Assist patients with ADLs such as feeding, mouth care, grooming, shaving, and incontinence care.
Assist nurse with care of residents.
Measure and record patient vital signs.
Assist with restorative care.
Transport residents to appointments.
Build a relaxing environment for resident and family members
2009-2014
General Manager Arby’s
Oversees daily operations and manages labor. Daily operations duties include analyzing sales numbers and ordering supplies. Managers must also maintain communications with corporate offices. Labor management duties consist of creating work schedules and delegating job duties.
Additionally, Arby’s managers interview, hire, and train new workers. An Arby’s supervisor must enforce all company polices to maintain proper health and employee safety standards. Arby’s managers must also ensure superior customer service by resolving customer issues and ensuring associates provide excellent customer care.
Skills and abilities
Strong attention to detail with excellent follow up.
Strong verbal and personal communication skills
Initiative- Ability to assess & initiate situations independently
Certified FPTA Leadership
Development Program
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