Curriculum Vitae
Personal details
Name Zandile Mdluli
Address Mzingazi reserve kwambonambi 3915
Phone number +271*******/ +277********
Email address ad045t@r.postjobfree.com
Driving license code C1, pdp
Profile
Due to graduate in 2010, I have acquired knowledge and skills from my course as well as practical and business skills from the banking company in Nelspruit. I have gained a lot of experience in how to use banking websites and mobile apps. I am also in a position of own vehicle.
Work experience
2017- 2021 Customer service clerk
Absa bank
Responded to customer needs through competent customer service and prompt problem solving.
Educated customers on best selection by listening to personal desires and purchase limitations
Issued new and replacement cards and profile maintenance.
Kept front check out area clean and organized for efficient service.
Teller
Absa bank
Learned about customer’s financial needs, established trust and optimized sales opportunities resulting in quality customer service
Educated customers on use of banking websites and mobile apps
Processed customer transactions promptly minimizing waiting times.
Answered telephone enquiries on checking of savings accounts, loans and lines of credit.
2005- 2008 Cashier
Shoprite
Greeted all customers entering the store and responded promptly to customer needs.
Answering questions about store policies and addressed customer concerns.
Addressed customer needs and made product recommendations to increase sales
Operated cash register for cash, cheque and credit card transactions with excellent accuracy level.
2008- 2010 Digital sales person
Leegra marketing
Researched and determine customer needs and offered the right product.
Sold digital products that will be useful to the customer.
Helped customers in determining the importance of using digital channels.
Contacted customers in person on telephone to obtain feedback about services purchased.
Education and qualifications
2001 Matric
high Gedlembane school
2010 Super Secretary
Atti college
Basic computer skills and office assistant
Skills
Customer service Very good
Active listening very good
Emotional intelligence very good
Problem solving very good
References
Ms Khanyisile Shongwe Shoprite Manager 013-***-****
Mr A Cohan Leegra marketing manager 011-***-****
Ms Nothando Khoza Gdf finance manager 013-***-****
Ms Angelina Masuku Absa manger 013-***-****