Customer Service Representative

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

ANGELA REASOR

****************@*****.*** 509-***-**** 20227 77th Ave NE Unit K101 Extremely seasoned dedicated Customer Service Representative with 20+ years experience. Highly motivated maintaining 100% customer satisfaction by meeting customer's needs while contributing to company's bottom line/overall success Strong Communication, relationship

building, problem resolution skills

Multi-tasking, prioritizing workloads in fast

paced/high demand setting

Work Independently or Team Environment

Energetic, Outgoing, Outstanding

Customer Service Oriented Personality

Excellent Organizational Skills, Strong

Attention to Detail

Outstanding Professional telephone

demeanor

Medical terminology knowledge

Senior Customer Service Representative / Premera Blue Cross Of Washington - Mountlake Terrace, WA / 03.2014 - 08.2018

Outstanding ability to engage with customer's within first 30 seconds by listening to needs, empathize with wants/concerns while having "A SMILING VOICE" TOP NOTCH service on all customer service calls

Strong knowledgeable handling of HIGH END ACCOUNTS providing first call/email resolution

Educate customers through clear accurate exchange of information resulting in 10-25 WORLD CLASS/100% CUSTOMER SATISFACTION SURVEY recognition AWARDS monthly

Multi-task, keyboarding, researching, following-up, resolving while documenting through efficient use of communication skills, navigation of multiple systems Professional with all highly sensitive Personal Protected Information (PPI) as per federal requirements

Conduct routine research, understanding knowledge of medical, pharmacy, and Blue Cross Blue Shield Association guidelines/policies

Consistently achieved 97% or higher to exceed expectations for calls, attendance matrixes

International Relocation Coordinator / Atlas International - Seattle, WA / 03.2006 - 12.2013

Actively managed up to 75-125 household good moves for multi-$1,000,000 accounts, Fortune 500 companies employee base monthly

Initiating, arranging, continuous coordination of all international moves including but not limited to; origin, transportation, destinations services, collection of proper custom documents

Constant communication with transferee's, vendors, corporate clients through daily emails, phone calls, actively maintaining accurate data

Collaborate, actively work with over 3500 partners nationwide, 8600 partners worldwide ensuring “TOP NOTCH” service

Assistant Manager / The UPS Store - Seattle, WA / 01.2004 - 01.2006 Establishing, managing, maintaining 100% monthly billing of all house accounts Professional packing, preparation of shipping labels worldwide Opening/closing of store

Senior Reservations Customer Service Supervisor / United Airlines - Honolulu/Seattle, HI/WA / 02.1998 - 03.2004

Successfully managed 70% of new hire training on floor policy, procedures, systems Worldwide reservations on United Airlines/affiliates Travel Institute of Pacific - Honolulu, HI

EDUCATION

ACCOMPLISHMENTS

Certificate of Travel

Kapiolani Community College/University of HI Community Colleges - Honolulu, HI Certificate of Dental Assisting

Quality Communication/Customer Service/World Class Call AWARDS 2009 Silver Excellence Award by Cartus Move Management as “Quality Performer”

“Outstanding Service” letters of accolades

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