GWENDOLY

N

GARDNER

ad045b@r.postjobfree.com

469-***-****

Lancaster, TX 75146

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. PROFESSIONAL SUMMARY

Millbrook Healthcare - Customer Care Representative Lancaster, TX • 12/2022 - Current

Amazon - Receiving Associate

Dallas, TX • 07/2017 - 12/2022

Time Warner Cable - Customer Service Representative Dallas, TX • 11/2010 - 03/2016

WORK HISTORY

Responded to customer needs through competent customer service and prompt problem-solving.

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• Assisted call-in customers with questions and orders. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Communicated with clients regarding account services, statements, and balances.

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Unloaded pallets and deliveries and organized products in warehouse.

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Conducted counts and audits of inventories to identify and resolve discrepancies in records.

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Organized storage areas to optimize materials movements and minimize labor hours.

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• Recorded regular progress and issues with products. Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

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Received incoming shipments, compared contents against associated records and transmitted to proper department.

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Inspected merchandise and sent damaged pieces for repair before shipment.

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Handled customer inquiries and suggestions courteously and professionally.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Answered constant flow of customer calls with minimal wait times. SKILLS

• Billing Coordination

• Customer Service

• Database Research

• Data Entry

• Payment Processing

• Appointment Scheduling

• Problem Resolution

• Order Processing

• Customer Relations

New Beginning Academy

06/2010

High School Diploma

EDUCATION

McDonald's Restaurant - Cashier

Dallas,Tx • 11/2005 - 11/2010

Answered customer telephone calls promptly to avoid on-hold wait times.

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Responded to customer requests for products, services, and company information.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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• Updated account information to maintain customer records. Greeted customers entering store and responded promptly to customer needs.

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• Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Worked flexible schedule and extra shifts to meet business needs.

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