Tierra S. McKinney

Customer Service Representative

San Diego, CA 92128

ad044z@r.postjobfree.com

+1-619-***-****

I am a very reliable person who enjoys Customer Satisfaction. Willing to relocate to: San Diego, CA - Los Angeles, CA - Las Vegas, NV Authorized to work in the US for any employer

Work Experience

Cardiology Technician Assistant

Arch Health Medical Group - San Diego County, CA

June 2019 to Present

Cardiology Tech Asst.

I work in a Cardiac Pacemaker Clinic, My duties include assisting with stent implants, cardiac pacemakers and defibrillators and other tests to diagnose heart disease. I take emergency calls and participate in saving the lives of those who are having a heart attack. Scheduling patients and processing reports Filing and Follow Ups. CSR /Dispatcher

Secure Transportation Company - San Diego, CA

December 2017 to June 2019

Customer Service Rep. for Non- Emergency Transportation Company Dispatcher, CRM System. Accommodating members to Affiliates for Transportation Provided by Molina Healthcare to Doctor Appts. Dialysis and Surgery Appts.

Customer Service Representative/Call Center

Sharecare Inc - San Diego, CA

July 2016 to December 2017

Resolved customer complaints via phone, email, mail, and social media. Used telephones to reach out to customers and verify account information. Greeted customers warmly and ascertain problem or reason for calling. Data Entry and E tickets also processed. Cashier and Customer Service

Tax Products Group -TPG - San Diego, CA

November 2014 to June 2016

Ensured that clients meet all tax obligations by preparing and submitting tax returns, tax computations and any other necessary forms. Calculating tax liability, ensuring compliance is completed speedily and efficiently, and submitting tax returns and associated documents by the appropriate deadlines. Education

Certification in Business

City College of San Diego - San Diego, CA

September 2015 to June 2020

Diploma in Academic Classes

Mission Bay High School - San Diego, CA

September 2001 to June 2005

Skills

• Administrative Assistant (5 years)

• Customer Service (6 years)

• Cashier (6 years)

• Call Center (5 years)

• Data Entry (5 years)

• Client Relations (4 years)

• Microsoft Word (7 years)

• Telephone Skills (7 years)

• Front Desk (4 years)

• Dispatch

• Customer Care

• CSR

• Customer Support

• Microsoft Excel

Certifications and Licenses

Business Administration

May 2015 to Present

Business administration is management of a business. It includes all aspects of overseeing and supervising business operations.

Driver's License

Yes

Additional Information

I would be a great fit for this position offered because I have over six years of Customer Service experience, Administration, & Sales. I am a very reliable person who enjoys customer satisfaction. I am a hard worker who always strives for the best in any situation. My desired goal; is to run my own personal business and to help others grow and change society through Success of a positive workplace environment. Also to maintain a steady work career, knowledge is key.

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