Program Manager Compliance Specialist

Ashley Roberts *** Wayne Place SE, Washington, D.C. 20032

ad044i@r.postjobfree.com • 202-***-****

PROFESSIONAL EXPERIENCE

Weatherization (WAP) Program Manager, Fry Plumbing & Heating, Washington, D.C. November 2022-June 2023

Managed all contractors for WAP and healthy homes, oversaw daily operations of staff.

Served as the primary point of contact with DOEE and contractors for the WAP Program.

Ensured that all liability and training documents were current, directed contractors to register for business licenses as needed.

Authored, distributed, and mailed checks to contractors on a regular basis.

Scheduled pre and post inspections of properties on behalf of clients.

Supervised and inspected contractor deliverables for quality performance and at reasonable cost.

Oversaw compliance with, all Federal, State, and Local regulations and guidelines.

Program Administrator, Fry Plumbing & Heating, Washington, D.C.

July 2022-November 2022

Entered client correspondence within internal QuickBase software, reviewed individual cases as needed.

Oversaw and managed day-to-day office operations on behalf of all staff.

Booked and scheduled travel arrangements for all staff as necessary.

Answered and directed calls, reviewed voicemail on daily basis.

Compliance Specialist, Department of Energy and Environment (DOEE) Environmental Services Administration Licensing & Certification Branch, Washington, D.C.

April 2017-May 2019

Developed new radon database where hotline calls, addresses, and test kit information could be recorded.

Provided key insight and data for federal reports delivered to the Environmental Protection Agency.

Monitored federal budget for Indoor Radon SIRG Grant.

Coordinated with DOEE’s Office of Community Relations in developing and reviewing outreach documents.

Collected data from property and delivered various bio samples to lab for study.

Responded to callers and visitors with questions concerning the districts mold licensing process and radon program.

Hosted community outreach events, presentations, and discussions on mold and radon.

Canvassed neighborhoods and distributed radon literature while encouraging residents to test homes.

Authored division mold licensing filing system, prepared file folders and updated database.

Compliance Specialist, Department of Energy and Environment (DOEE) Environmental Services Administration Licensing & Certification Branch, Washington, D.C.

November 2007- April 2017

Created and maintained internal tracking system for financial reports, client relationships, vendor assignments, scheduling, and weatherization program data.

Submitted monthly and quarterly grant progress reports to interagency officials.

Recruited single-family and multi-family homeowners to participate in DOEE’s Weatherization Assistance Program (WAP)

Participated in drafting the current WAP’s current standard operating procedures for the Energy Efficiency& Conservation Division staff.

Updated and maintain Low Income Home Energy Assistance Program (LIHEAP) WAP hard and electronic files.

Provided key guidance for WAP and LIHEAP public hearings, community meetings, and oversight hearings.

Monitored sub-grantee home visits to determine compliance with contract elements.

Provided customers with information about DOEE’s WAP and LIHEAP Programs, forms, required documents, and other requirements to complete applications.

Reviewed WAP and LIHEAP applications for accuracy and enter information into QuickBase software system.

Responsible for receiving and forwarding referrals to LSSH at a WAP-visited home.

SKILLS

Customer Service, Intrapersonal Communication, Hancock Database Training (LIBRA Database), Microsoft Office Suite, Adobe Creative Suite, Purchase Card Training, QuickBase, Standard Operating Procedure Development

EDUCATION

Southeastern University, (2002) Washington, D.C.

Phelps Senior High School, (1998) Washington, D.C.

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