Cindy Miles

***** ********* ** ******* ** *****

ad043x@r.postjobfree.com 713-***-****

With a decade of management and sales experience, I am a driven individual adept at tackling challenges and improving efficiency to drive profits. I recently played a key role in generating over

$200,000 in revenue for a start-up medical spa.

Professional Experience

Resurgence Med Spa 09/22 - Present

Operations Manager

Established the start up operations of a medical spa and generated $200,000 in revenue.

• Improved admin-provider workflow for efficiency

• Implemented EMR and consent systems for compliance

• Raised spa brand awareness on Google and social media

• Promoted spa services and products

• Coordinated spa team for promotions and client engagement

• Led quarterly meetings to enhance patient retention and sales training

• Managed device orders and training

• Maintained up-to-date financial reports

• Administered biweekly payroll

The Aesthetic Center For Plastic Surgery 05/17 - 11/21 Patient Coordinator

Managed the entire process from physician consultations to scheduling, increasing the practice revenue by 86%

• Communicated surgical process details to patients during consultations, including scheduling and pricing discussions

• Demonstrated sales-driven approach to achieve results, while prioritizing organization and efficiency in the practice

• Collaborated with a team of experienced front and back-office employees and surgical patient care coordinators

• Built strong relationships and conducted outreach with a positive and friendly demeanor

• Showed exceptional organization skills, task orientation, and timely completion of assignments Define Living 01/14 - 01/17

Studio Manager

Managed the performance and success of the studio and working very closely with the studio owner

• Managed studio operations to enhance brand image, with responsibilities including cleaning, brand development, and promotion

• Drove membership sales and propelled business growth

• Oversaw supply orders, equipment maintenance, scheduling, and cleanliness

• Increased client participation and retention rates

• Ensured timely submission of accurate reports

• Planned and promoted engaging events through community outreach and business partnerships Education

Southern New Hampshire University

Bachelors in Business Administration

Houston Community College

Associates in Arts

Key Skills

• Business development

• Performance improvement

• Sales training

• Operations management

• Strategic alignment

• Execution

• Delegation

• Consultative sales leadership

• Presentation skills

• Customer service marketing

• Computer skills: Microsoft Office Suite, Google Suite, Patient Now Interests

• Languages- I am bilingual and fluently speak Spanish

• Travel

• Exercise

• Yoga

• Pilates

• Mother to two beautiful girls with a 19 years of age difference between References

Ashley Rivera - Office Manager, Skn Craft

914-***-****

Laura Weisman - CEO and real estate broker, Living Houston

713-***-****

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