DEBORAH J. ARMSTRONG

** ******** ****** #*** *********, MA 02139 P: 617-***-**** E: ad043i@r.postjobfree.com

OBJECTIVE: To obtain a full-time permanent position where I can utilize my years of providing quality

customer service combining my culinary skills.

WORK EXPERIENCE:

RTN Federal Credit Union, Brookline, MA March 2013 - Present

Group Leader

Supervised all aspects of teller and member service representative work

Responsible for daily and monthly audits of teller cash drawers

Train staff to ensure they’re well knowledgeable in all bank products

Process all loan applications and closing documents

Medical Area Federal Credit Union, Brookline, MA August 2009 - March 2013

Member Service Representative

Processed and assisted members with monetary transactions

Opened multiple accounts

Ordered ATM/Debit cards for accounts holders

Scanned checks, balanced daily activity, and maintained cash terminal

State Street Corporation, Boston, MA January 2008 - May 2008

Account Administrator

Responded to customer queries, filing of bank loan notices from agent banks (Citibank, AIG etc.)

Processed stocks, booked cash receipts, and disbursements on vendor system

Entered daily cash balances

Produced daily proof of portfolio holding and accrual information

Sovereign Bank, Dorchester, MA August 2004 - January 2008

Customer Service Manager

Interacted directly with customers to assist with complaints and fulfill customer needs

Supervised three tellers and two platform operators to ensure consistent and excellent customer service

Responsible for managing sales referral goals on an individual basis as well as for the team

Ensured compliance to policies and procedures in areas such as check cashing and withdrawals

Sovereign Bank, Dorchester, MA November 2000 - August 2004

Customer Service Representative

Provided high quality customer service support to achieve service goals and objectives

Handled daily inquires and served as a filter for customer feedback

Directed issues or concerns to appropriate department for resolution

Ensured daily activities adhered to applicable policies and regulations

Gordon Brothers, Boston, MA August 1996 - February 2000

Operations Clerk

Received customer phone orders for wholesale jewelry company

Coordinated follow-up calls for four outside representatives

Entered, maintained, and updated data files

EDUCATION:

Le Cordon Blue College of Culinary Arts, Cambridge, MA November 2014

Certificate in Culinary Arts

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