Shawntay Murray

Phone 515-***-****

Email ad0433@r.postjobfree.com

Objective: Seeking a role, where I use my communication skills, and benefit design driven thought process, and professional experience managing relationships to find a rewarding experience. Mercer Urbandale, IA October 2019 - Present

Vendor Management/EDI

Manage service relationship with vendors/carriers for enrollment and eligibility.

Coordinates with internal and external partners for the timely accurate delivery of EDI files.

Annual review of vendor processes and procedures with the vendors.

Project Management for Multiple Open Enrollment projects.

Develop solutions for file and data requirements with existing and newly implemented vendors with internal partners.

Managing file health to mitigate risk for ongoing integrations.

Manage daily Integration delivery according to service level agreements. Automatic Data Processing West Des Moines, IA April 2017 – October 2019 Human Capital Mgmt. Consultant

Manage service relationship with clients for enrollment and eligibility projects (Day to day inquires, escalated participant issues, and weekly client status, etc.).

Coordinates with internal and external partners for the timely accurate delivery of health benefits.

Annual review of benefit changes with each client.

Project Management for Multiple Client Open Enrollment projects.

Develop solutions for escalated challenges for life cycle of employee health benefits. Mercer Urbandale, IA June 2015 - April 2017

Service Delivery Specialist

Manage service relationship with clients for enrollment and eligibility projects.

Coordinates with internal and external partners for the timely accurate delivery of health benefits.

Annual review of benefit changes with each client.

Project Management for Multiple Open Enrollment projects.

Develop solutions for escalated challenges for life cycle of employee health benefits. Automatic Data Processing West Des Moines, IA February 2011 – June 2015 COBRA Subject Matter Expert

Trained, advised, and coached regularly with client service partners to mitigate COBRA risk in Service Delivery.

Develop solutions for escalated challenges with high level of compliance risk.

Review and update processes and procedures.

Annual review of benefit changes with each client.

Leader of Associate Business Resource Group

COBRA Specialist

Manage service relationship with clients for COBRA/FSA enrollment and eligibility projects.

Develop solutions for escalated challenges with high level of compliance risk.

Annual review of enrollment changes with each client. Businessolver, Inc. West Des Moines, IA November 2006 to February 2011 COBRA Administration Specialist /Manager

Manage 2 COBRA Administration Specialist 5 Call Center Representatives.

Develop solutions for escalated challenges with high level of compliance risk.

Project Manage COBRA Open Enrollments and Implementations.

Administration includes – communication management, payment application, carrier integration Shawntay Murray

Phone 515-***-****

Email ad0433@r.postjobfree.com

review, appeals review.

Review and Test IT developments related to COBRA administration.

Audit for COBRA compliance.

Automatic Data Processing West Des Moines, IA April 2004 – November 2006 Customer Service Representative/ Associate Benefit Representative

Provide escalated telephone support for multiple clients on payroll/benefit inquiries.

Troubleshoot technical product problems and escalate as necessary.

Promoted from CSR to Associate Benefits Representative.

Monitor scheduled jobs to ensure success.

Ensure accuracy of data input and output by performing step-by-step analysis.

Make corrections to employee records based on the discrepancy reporting.

Interface with Quality Assurance Specialist regarding failures, process changes, quality issues and

Record and report metrics weekly to leadership.

Fidelity National Field Service Des Moines, IA April 2003 – October 2003 Property Preservation Specialist

Order inspections and maintenance on delinquent properties in accordance with investors/insurers guidelines (Fannie Mae, HUD, etc.).

Determine when property needs securing/eviction.

Maintain and protect property from damage.

Track progress of work ordered through to completion. Automatic Data Processing West Des Moines, IA August 2002 – April 2003 Customer Service Representative

Answer inbound telephone providing client support using an online knowledge base, Case Management Tool, and benefits administration system.

Troubleshoot basic to complex issues and escalate as necessary.

Document calls and issues in a case management tool.

Make outbound calls to participants and vendors.

Enter data into a system and create necessary correspondence through email or other means. Other

Creative Counseling Service Ames, IA July 2008 - 2015 Board Member – Treasurer

Cochair of Diversity Council – Des Moines June 2013 - 2015 Education

Certificate of COBRA Administrative Skills – August 2009 Fundamental of Payroll Certificate - April 2006

Iowa State University Ames, IA - Degree not yet completed – Biology

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