Customer Service Accounts Payable

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Courtnie Beck

801-***-**** ****************@*******.*** Bluffdale, Ut 84065 Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

• Team Supervision • Supply Management • Administrative Support

• Compliance Monitoring • Inventory Control • Customer Service

• Employee Supervision • Office Management • Staff Hiring

• Staff Management • Customer Relations • Relationship Building

• Report Preparation Scheduling and Calendar

Management

• • Staff Training

• Policy Implementation • Event Coordination • Project Management

• Travel Coordination

Office Manager

Nexus Power, 2021 - Current

Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.

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Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management.

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• Completed advanced clerical tasks, including account reconciliation and document management.

• Generated reports to inform leadership of profits, operations and other key metrics. Owner Loyalty Manager

Tim Dahle Nissan, 2019 - 2021

• Recruited, hired and trained personnel, monitoring performance to assess need for merit or discipline.

• Built competitive edge with well-planned growth and strategic business development.

• Created useful partnerships through remote and face-to-face networking.

• Communicated with team, customers and vendors to resolve disputes.

• Built great rapport with vendors, resulting in growing partnerships and generating business.

• Contacted existing and prospective clients to increase new and repeat business.

• Delivered consistent service to develop customer base.

• Oversaw day-to-day activities to facilitate business operations. Handled administrative requirements involving records management, legal compliance and tax submissions.

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Brand Advocacy Manager

Ken Garff, 2015 - 2019

• Cross-trained staff in secondary roles to expand operational diversity.

• Enforced safety procedures and monitored compliance. Covered daily business requirements with well-organized schedules and properly delegated assignments.

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• Supervised and guided employees to reach company objectives.

• Prepared schedules and assignments to meet short- and long-term business demands.

• Planned and executed strategies to increase business and drive profit growth.

• Monitored employee work to assess performance and identify knowledge gaps.

• Trained team to deliver optimal products and guest service.

• Prepared and reviewed reconciliation reports against control totals to drive accuracy. Improved operational execution through attention to detail and adherence to company standards and philosophies.

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• Delivered excellence in guest service and quality control of operations to attain company mission. Quality Analyst

Discover Card, 2011 - 2014

• Verified compliance with internal inspection readiness programs. Fostered timely resolution of QC investigations related to deviations, test failures, or acceptance criteria issues.

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• Applied regulatory compliance knowledge and quality expertise to implement process improvements.

• Drafted quality assurance policies and procedures.

• Monitored efforts to resolve product errors and tracked progress. Devised and implemented methods and procedures for inspecting, testing and evaluating product accuracy.

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• Maintained current knowledge of procedures and procedural updates. Maintained, upgraded and enhanced test documents due to requirements changes and new information.

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