Maria Jose Valle Dacanay

Exceptional Sales Representative.

Pittsburg, CA 94565

ad041o@r.postjobfree.com

+1-925-***-****

Highly Experienced passionate in sales customer service healthcare. Authorized to work in the US for any employer

Work Experience

Head Shift Leader/ Supervisor support

Road Runner sports - Concord, CA

October 2022 to Present

Demonstrate a level of leadership with retail consumer sales, monitoring the store, developing the support of the specialists and hold them accountable for accuracy and timelessness. I oversee the finish line and check out the process and ensure that every customer is made aware of our VIP program and its incredible benefits, develop my team members to take correction in action. That insoles and shoes are restocked all drag is put away, making sure that the team leads have completed all the nightly duties. I also handle returns including damage Charity worn shoes also assist the operations manager by helping with any duties to make his day lighter the next day. Whatever needs to be done. I do more that is asked from me. I at team with their night duties if we are short staff, we are all one regardless of my title. I lead a review and process responsible for closing the store, counting registers doing the balancing processing the reports handling the night deposit making sure the store is in excellent condition for morning crew. setting the alarm. I believe in providing 100%! Sales Associate

Nordstrom - Walnut Creek, CA

July 2021 to April 2022

As a sales associate in the Women's Athletic Shoes / Activewear & Home Décor sold all he newest brands of running shoes from Nike, On Clouds, Hoka's, Adidas, and many more. Multitasker as l sold from the athletic department, active department, home department. assisted customers to the fitting room, making sure there visit was pleasant. Accomplished my sales exceeded my goals. Was one of the highest selling person in the department! Sales Associate

Nordstrom - Walnut Creek, CA

November 2020 to June 2021

I was hired on1/31/20 thru 7/31/20, due to Covid 19 virus was let go as so many of us were, was so very blessed to have gotten rehired as a Seasonal employee on 11/18/20 for the Lingerie -Leggings -Home Department, was offered to stay on based on hours, which I accepted, I truly love my department, manger's & coworkers, but I also love to stay active, and work am a team player 100% and strive fashion, styles, Brands, most off all HELPING my customers in whatever they need!

In the department I always meet my goals or exceeded them, made employee off the day & was always willing to help out in whatever was asked from me, am a hard worker & proud to be a Nordstrom Employee!

• Provided a quick and exceptional customer experience Sales Associate

Scandinavian Designs - Dania Furniture - Pittsburg, CA September 2020 to December 2020

As a Sales associate, I great all customer's try assists to see what they are looking for or in mind to purchase, but it's very hard to get what they are interested in. Due to back log, furniture sitting in the containers at the dock of Oakland, 6 to 9 months for special orders, & standard orders 6 weeks driver's not available to deliver.

Scandinavian charging full cost for furniture with a 10% restocking cost, customer's canceling orders, and complaining, unpleasant environment to work at. Sales Manager Key Holder

JoS. A Bank - Walnut Creek, CA

November 2019 to December 2020

As a sales manager keyholder all sales commission based my responsibility included complete the fulfillments send them out to the customers, helped with returns overwrote if needed on items . Processed price adjustments also checked in new supply shipment that was received put them away. Balanced register for the following day, and helping every single customer greeting them placing orders on items if not available in store.

Sales Associate

Lucky Brand - Walnut Creek, CA

April 2019 to December 2020

Sales Designer Meeting and exceeding sales goals through developing and maintaining new clientele developing and maintaining relationships through the store to ensure the customer gets the best service. Ensuring needs of department are met in all standards in both merchandising and back of house. Merchandising to fit the needs of the customer meeting and exceeding my personal sales goals. Sales Specialist

Nordstrom - Walnut Creek, CA

January 2020 to July 2020

Due to due Covic19 not knowing what the future would bring to the Retail Stores was let go. As a Sales Specialist Loved enjoyed selling helping all customer's to their needs, shopping for whether it was for themselves friends or family members with Designer Shades, Hats and Handbags always provided 100% to my customer's and was happy to see them leave with a smile. Every day was a mission to sell! I believe in working hard being there for my coworkers & management team! make sure my customer's left with a smile and wanting to come back so I can help them again

& make their visit at our store a special one.

Nordstrom Sales Associate

NORDSTROM

December 2018 to January 2019

As a Nordstrom employee commission based I had the opportunity to work as a full time seasonal Sales person, I worked in a great department with amazing people, my philosophy and passion is learning teaching and fashion. Selling making all customers smile. I am friendly, very approachable, helpful, always willing and ready to help. I realize Fashion has always been my Passion. Sales Representative

Brighton Collectibles - Walnut Creek, CA

September 2018 to November 2018

As a Brighton employee I had the opportunity to work as a part time Sales person, I worked with amazing people, had the opportunity to meet amazing customers, exceeding my personal sales goals. my philosophy and passion is learning teaching and fashion. Selling making all customers smile. I am friendly, very approachable, helpful, always willing and ready to help. I realize Fashion and style is my Passion.

Sales Associate

Macy's - Walnut Creek, CA

February 2016 to August 2016

As a Macy's employee commission based I had the opportunity to work as a full time Sales person, I worked in the Fine / Fashion Handbag & Jewelry department with great people, assisting customer's with their needs, style & fashion, placed orders on line, opened new credit cards.Helped in different departments if needed. I am friendly, very approachable, helpful, always willing, and ready to help. I realize Fashion has always been my Passion.

Education

High school or equivalent

St Johns High School - San Francisco, CA

September 1979 to September 1983

12 grade

12 Grade

Skills

• Bilingual (10+ years)

• Call Center (10+ years)

• Customer Service (10+ years)

• Customer Care (10+ years)

• Customer Support (10+ years)

• CSR (10+ years)

• Senior Leadership (10+ years)

• HIPAA (10+ years)

• Computer Networking

• Merchandising (10+ years)

• Leadership (10+ years)

• Microsoft Office (10+ years)

• Computer skills (10+ years)

• Supervising experience (10+ years)

• Sales (10+ years)

• Management (10+ years)

• Basic math

• Retail sales

• English

• POS

• Medical terminology (10+ years)

Assessments

Retail Customer Service — Completed

January 2020

Comprehending and responding to retail customer needs. Full results: Completed

Customer Focus & Orientation — Proficient

January 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Written Communication — Completed

July 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed

Sales Skills — Familiar

May 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar

Medical receptionist skills — Completed

August 2021

Managing physician schedules and maintaining accurate patient records Full results: Completed

Sales skills — Familiar

January 2022

Influencing and negotiating with customers

Full results: Familiar

Customer focus & orientation — Completed

January 2022

Responding to customer situations with sensitivity Full results: Completed

Customer service — Familiar

September 2021

Identifying and resolving common customer issues

Full results: Familiar

Cashier skills — Completed

August 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Completed

September 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Administrative assistant/receptionist — Completed

January 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Maria Dacanay

Lead Sales Partner - Customer Service Representative . ad041o@r.postjobfree.com

925-***-**** • Pittsburg, CA 94565

Dynamic, result-oriented customer service representative with 15+ years of broad experience and advanced skills. A technically proficient, bilingual leader with proven ability to adapt to any professional environment and exceed expectation. Dedicated to generating consistent results and providing comprehensive support adapted to suit the unique needs of the individual. Personable and passionate about the fitness / health industry, Sales Partner committed to improving service processes and procedure. Proven track record of optimizing operations and fostering high quality environments. Areas of Expertise include:

HIPAA Privacy

Administrative Management

Communication

Customer Service Management

Relationship Building

Project Management

Staff Leadership & Training

Operational Support

Professional Experience

English & Spanish

UFCW Employers Benefit Plans of Northern CA • 03/2000 – 1/2016 SERVICE REPRESENTATIVE / LEAD PHONE REPRESENTATIVE Managed over 120 daily phone calls and general correspondence. Generated efficient support solutions and resources for members adapted to unique, individual needs. Reviewed applications, COBRA, notices, forms, certifications, clear claim notices, and stop payments. Determined customer eligibility in accordance with plan regulations; resolved eligibility issues and questions. Maintained documentation in conjunction with communication via telephone, in person, and written correspondence. Wrote eligibility, sick leave, and basic medical appeals. Supervised claims processing and member plan benefits. Applied executive leadership as liaison between members and providers. Key Accomplishments:

• Recognized for initiative and keen leadership.

• Facilitated multi-faceted, comprehensive operational, administrative, and client-based support.

• Coordinated and led representative training and high call volume management.

• Provided hands-on, individual based specialized support to Spanish speaks; maintained comprehensive knowledge of operations, procedure, and evolving information. Additional management and customer support experience within a service-based environment as a Sales Associate for Brighton, Nordstrom, Macy’s, Mervyn's, UFCW .

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