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Customer Service Software Applications

Location:
Hesston, KS
Posted:
November 14, 2023

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Resume:

S H E I L A J A C K L E Y

HESSTON, KS • 620-***-****

ad0410@r.postjobfree.com

PROFESSIONAL SUMMARY

HRIS Administration, Payroll and Analytics Leader with 20+ years of experience troubleshooting and resolving software issues, learning and adapting to new software applications, and automating reporting processes using a variety of programming languages. Strong ability to build relationships with customers and train new developers in programming basics. Innovates new strategies for data retrieval and reporting accuracy. Proficient in:

Dayforce HCM – McKesson HCM – Workday HCM Deephow – Kronos WFM – Performance and Position Manager Applications–

ICON Manager Services – SQL/PL – VBA – ASP – HTML – DHTML – JavaScript – VBScript

PROFESSIONAL EXPERIENCE

STANLEY BLACK & DECKER (Excel Ind.)

2016 – 2023

Senior HRIS Analyst, Hesston, KS

Governed training and customer service for employees and managers as needed for job application, performance management, HR, and payroll software

Performed daily data input for various sections of HR Application

Coordinated all development, testing, integration, testing and updates of HR applications including Dayforce HCM and WFM.

Assisted HR Coordinators with all Payroll and HR system related issues

Participated in policy and usage change planning and implementation; wrote and proof-read user manuals

Reviewed system data, verifying accuracy, investigating errors and anomalies, and making corrections as needed

Initiated hardware and software fix efforts to prevent future errors

Assisted in all payroll related process, ran ad hoc payrolls for adjustments, etc.

Created ad hoc reports for management as needed using various reporting methods

Crafted and maintained all job descriptions

Curated all data feeds for Blackboard Connect, LMS system, and Active Directory

Shared in other HR tasks as needed, including benefit data entry and break coverage

REGIONAL WEST HEALTH SERVICES

2011 – 2016

HRIS Analyst, Scottsbluff, NE 2012-2016

Coordinated development, integration, testing, and maintenance of software applications

Input data daily for various sections of HR

Trained and explained HR and Kronos software programs, job applications, and performance management as needed to customer service and manager

Implemented change in policies and usage through manuals

Reviewed system data to verify accuracy, investigate errors, and solve them

Creates ad hoc reports for management as needed and pulled data loads to upload into ADP HR application

Human Resources Data and Reporting Representative, Scottsbluff, NE 2011-2012

Detailed summary reports on an "ad-hoc" as well as routine basis to a variety of internal and external customers combining data from several different sources to produce seamless end-user reporting

Streamlined reports across several cross-functional departments

Leveraged HRIS system to research and resolve missing information or data errors within systems

Contributed to and drove process improvements for the reporting function

Assisted in the review, testing, and implementation of HRIS system upgrades or new applications

Trained end users for HRIS software applications, assisted with issues, and created IPmanuals and forms

Entered and maintained HRRM data and functioned as backup to the HRIS Analyst

Completed specials projects on an as needed basis within the HR department

AURORA LOAN SERVICES 2006 – 2010

Reporting Analyst/Valuations Specialist, Scottsbluff, NE

Created and maintained access databases for reporting purposes and creating modules in Visual Basic for automation of reports, email generation, and more

Curated reports using various applications, including Business Objects, Passport, MS Access, Excel, SQL, Crystal Reports, and SSRS

Interfaced with managers to develop more efficient processes for report generation and to create written procedures for the reporting and analytics department

Oversaw employee bonus calculations monthly for all call center personnel

Ordered BPOs and appraisal with vendors

Updated and searched loan information in Fidelity

Created and updated spreadsheets for reporting purposes

Researched property information from various sources to aid vendors in locating and valuating property

Reported data using applications such as Business Objects, Passport, and MS Access

Trained other employees in the use of SQL Business Objects and Passport software applications

CABELAS, INC.

2005 – 2006

Logistics Data Coordinator, Sidney, NE

Controlled and maintained databases and spreadsheets using MS Access and MS Excel

Analyzed current supply chain and developed comprehensive forecasts

Maintained ongoing reports

Leveraged data analysis and query skills utilizing data on various database applications including AS400, SQL server, and Access

ADVANTAGE DIRECT 2003 – 2004

Programmer/System Analyst, Valentine, NE

Programmed Scripts for Auto dialer and loaded data into Auto dialer for call campaigns Automated reports for payroll, employee info, phone info, sales, etc.

Accessed database information on UNIX system and developed reporting tools

Spearheaded administration of SER Calling System

ORCOM SOLUTIONS,

1999 – 2003

Web and Database Developer, Scottsbluff, NE

Developed interactive reporting website for our clients to view and run reports using ASP, DHTML, HTML, JAVASCRIPT, VBSCRIPT and SQL. This was a premier service our clients paid a fee to use

Developed interactive websites for our customer service personnel to look up answers, solutions for our utility customers

Pulled data from our Aspect system database, performed summarization and moved to SQL database for my website to pull from. This was an automated process I developed

Developed graphics for the websites I created using various tools

Developed and maintained access and SQL databases

Developed a premier online reporting tool for our customers which allowed them to get real time data reporting from our Aspect call system.

EDUCATION

AAS, CIS/Data Processing, Mid Plains Community College, North Platte NE

AS, Computer Science, Western Nebraska Community College, Scottsbluff, NE

ADDITIONAL TECHNOLOGICAL EXPERTISE

Aspect Database – Advanced Excel and Word – VB Script – VBA – Paint Shop Pro – Deephow -

DOS - ODBC – VBasic ASP – Dayforce HCM – Hirebridge – Visual InterDev – IIS

UNIX/Oracle Reporting – Crystal Reports – Bizlibrary LMS – ADO – CSS – Cornerstone LMS

RPG Training – EmpInfo – SER Call System – Aspect ACD – Blackboard Connect Admin

Workday Reporting – Business Objects - Webi/Deski – Fidelity Passport



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