Kathleen Mariano

Experience

Literary Consulatant GBD Inc., Palm Springs, CA

MAY '23 - PRESENT

Manager Lorraine's Seafood Restaurant, Tangier, VA JUN '19 - OCT '23

Manager Daley and Son Grocery, Tangier, VA

APR '07 - AUG '19

Education

Crisfield High, Crisfield, MD

MAY '96

High School Diploma

757-***-**** ad0407@r.postjobfree.com Weaverville, NC 28787 Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional. Utilized excellent organizational skills while managing multiple tasks simultaneously. Established relationships with authors by providing guidance on manuscript revisions. Demonstrated excellent communication skills when discussing editorial decisions with authors and publishers. Provided feedback on story structure, characterization, plot development, dialogue to authors. Recruiting, hiring and training all restaurant staff, including servers and hosts Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities Scheduling employees to ensure shifts have proper coverage Streamlining the restaurant processes to improve the guest experience Monitoring restaurant finances, including sales and expenses Enforcing food handling regulations and other guidelines to increase guest safety Promoting the restaurant and finding ways to bring in more customers Handling customer complaints

Balanced daily sales by counting cash, depositing funds, and determining end-of-day balance. Trained new cashiers on the use of point-of-sale systems, including proper handling of money, credit card transactions, gift cards, coupons.

Reconciled daily cash receipts and maintained accuracy of all financial transactions. Monitored daily operations of the checkout area to ensure smooth operation during peak hours. Managed inventory levels at the registers by ordering additional supplies as needed. Utilized strong problem solving skills when dealing with difficult customers or situations. Skills

Order Taking Money Handling Customer Relations Adaptable and Flexible Cooperative Attitude Certifications

Heartsaver First Aid CPR AED

Volunteer Experience

Fundraising Volunteer TCS Senior Trip, Tangier, VA JAN '14 - DEC '21

Conducted research on prospective donors and identified potential funding opportunities. Created and distributed marketing materials to promote fundraising efforts in the community. Drafted thank you letters to send out after receiving donations or pledges of support. Planned and directed special events for fundraising such as silent auctions, dances, golf events, or walks. Produced materials such as posters, websites and newsletters to promote, market, and advertise fundraising events.