CHRISTOPHER C. RYCHEL

***** * *** * ***

Bristow, OK. 74010

918-***-****

ad03zf@r.postjobfree.com

OBJECTIVE

Seeking a workplace with new challenges, new opportunities, an environment to learn new skills, and a company to grow with.

PROFILE

Level III support. Work with help desk and Dispatch Field Services. Also work as a liaison between the Business/IT and the Vendors, work with all of IT, Networking, IT Security, Data Security, Systems Admins, DBAs, Developers, Project Managers, QA, System planning, implementations, testing, documentation and User Training's. Monitoring of various systems.

WORK EXPERIENCE

Cherokee Nation Entertainment CNE

Hard Rock Hotel – Casino & Resort.

Tulsa/Catoosa OK. November 17, 2008 – April, 1 2023 Operational Systems Support Analyst/Systems Analyst II

• Level III support. Work with help desk and Dispatch Field Service as needed.

• Micros Simphony – Support Analyst- Administrator

• Micros 9700 HMS – Support Analyst- Administrator-Programmer. NetVuPoint – Analytics tool for all Micros transactions.

• Inventory control

• SmartSense- Enterprise Remote monitoring for Food service operations.

• Panic Button- Hospitality emergency help notification.

• Visage GPS Golf- Mobile information system.

• GIMS- Garment Information Management System.

• Jtech- Restaurant Pager Systems.

• Nevotek- Hospitality/Housekeeping phone system.

• Protobase – Support Analyst for the Corporate Credit Card system.

• EBS – Entertainment Booking System.

• EPIC – Designed as a comprehensive Bingo management system.

• Global Pay – application Analyst for the ATM system used at all Casinos.

• iView/iTrak – Application Analyst for the security system used corporate wide.

• SmartPlus – Application Analyst. Analytics tool for Marketing.

• TravelClick – Applications Analyst for a booking system.

• X2O Media

• NEXTEP Systems - POS

• Maintain all applications in a LAB environment for testing purposes as well.

• Service Now/Incident Management

2

Broken Arrow Medical Group Diagnostic Radiography Technologist November 07- November 09.

• Diagnostic X-ray Technologist for a 20 physician Hospital.

• Ad hoc reporting and statistical analysis via SQL of all physicians’ radiological activities. Saint Francis Hospital Diagnostic Radiography Technologist September 07- November 09

• ECB (Emergency Call Back) Radiology Technologist for a level one trauma center.

• Radiology Quality Control

BOKF Bank of Oklahoma Financial (BOSC) 10/06- 8/07 Business Analyst III assigned to the BOSC group (Private Contractor) Manager Dale Cole 918-***-****

BOSC, Inc., a subsidiary of BOK Financial Corporation, offers a wide variety of investment services and is one of the largest broker/dealers in the Southwest. With clients nationwide, BOSC serves the financial needs of individuals, corporations, government agencies, foundations, municipalities and institutional clients. Annually, BOSC handles over 220,000 transactions and trades more than $100 billion per year for its clients. As a Business Analyst III, I was able to provide support to the BOSC group of clients, with over one hundred applications at their service; I was the level III support for my customers computer and application issues. All Ad hoc reporting, Oracle and SQL data bases. Perot Systems Inc. Systems Administrator Analyst May 2004 – September 2006 SouthCrest Hospital is a member of the Triad Hospitals Corporate. Triad Hospitals outsourced all of the Information Technology and Services to Perot System Incorporated in April 2006.

Duties with Perot Systems included Business Development Analyst as well as PACS Systems Administration.

SouthCrest Hospital, 8801 S. 101 East Avenue, Tulsa, OK 74113 July 2005 to September 2006. Ed McKay 918-***-**** PACS Systems Administrator: (AGFA) (RT ARRT 396796). HeartLab Systems Administrator: (AGFA) (RT ARRT 39696). Camtronics Systems Administrator: Cath-lab suite of management tools. Nauvalis Systems Administrator: PT information scanning suite.

• Operational administration and network management of all PACS servers and workstations.

• RIS management.

• Help Desk operations.

• Asset management.

• Systems monitoring.

• Data storage management.

• User management and training, on campus and off site.

• Physician base training. PACS, VPN and Web solutions.

• Troubleshooting of all hardware and software issues.

• Coordinating activities and Project management of all changes and implementations to the PACS system.

• Work directly with Radiology and Cardiology Directors, Radiologists and Cardiologists.

• Coordinated all activities, day one of installation. 3

South Crest Hospital, 8801 S. 101 East Avenue, Tulsa, OK 74113 May 04 to July 05 Radiology Director Bill Alden 918-***-****

Diagnostic Radiography Technologist (ARRT 396796)

• Provide information to diagnose patient illnesses.

• Identify patient service requirements.

• Gain patient cooperation.

• Prepare patient for procedure.

• Minimize radiation to patient and staff.

• Ensure operation of equipment.

• Maintain supplies inventory.

• Comply with federal, state, and local legal and professional requirements.

• Protect patients and employees.

• Documents patient care services.

DecisionOne 2488 E. 81st Suite 500 Tulsa, OK 74137 April 03- May 04 Manager William Grant 918-***-****

Help Desk-Wireless-Web (Vision) Technologist – Full time while going to school.

• Sales and support of the (Vision) wireless web and data to the Sprint PCS customer base.

• Account queries to ensure maximum utilization of resources.

• Quality assurance.

AeroTek Scientific (Homeland Security) 457 Haddonfield Road Suite 610 Cherry Hill, NJ 08002 April 02 - December

2002 Contact Jeffrey Mcfeeley 800-***-****

Airport Logistics Manager/ IT&S (contract Engineering)

• Collect and organize data to identify survey, qualify, obtain and support Airport Screener Training Facilities at numerous U.S. Airports within assigned region and around the country.

• Support the coordination with airport Federal Security Directors (FSD) and other authorities to arrange for suitable Government furnished facilities to support classroom training, on-the-job (OJT) training, and administrative requirements of training teams at or near assigned airport(s).

• Support the preparation of the sites to support training to be conducted by Windmill partner Homeland Securities Corporation. Assist in the receipt, storage, and dissemination of training materials and computers from HSC.

• Establish CBT labs, and provide continuing support for Internet service. Assure that student computers are installed and operating in training rooms, and arrange for replacements and repairs as necessary to sustain training.

• Assist in cultivating and maintaining a professional relationship with local law enforcement authorities, airport authority and DOT officials. 4

EDS 4600 N Mingo Road Tulsa OK 74116 7/00 -7/02 (EDS purchased Sabre 7/1/00) Manager Debra Sherrill 918-***-****

Business Services Analyst/ Change Management

• Formulate and define systems scope and objectives using information technology and industry knowledge/requirements.

• Liaison between customer Front-end (SABRE, USAirways) and technical solutions/support groups to identify business processes, systems and product requirements.

• Research, identify and develop solutions to problems.

• Analyze business and user needs.

• Document customer specifications.

• Support aspects of the business cycle including proposals, feasibility studies and implementations.

• Consider the business implications of the application of technology to the current business environment.

• Analysis of risk impact.

• Manage the approval process.

• Attend/facilitate regularly scheduled change activity review meetings

• Non-compliance tracking and notification.

• Web development and design.

• CBT (Computer Based Training) development and design. Sabre Inc 4600 N Mingo Road Tulsa OK 74116 4/98 -7/02 (Sabre was purchased by EDS 7/1/00) Manager Debra Sherrill 918-***-****

Senior Technical Analyst T3/ Help Desk Analyst

• Provide Third Level Microsoft Support (T3).

• Restructure Help Desk to meet service level agreement. (Project Renaissance).

• Serve as Team Lead for the Microsoft Support Desk.

• Participate as New Product and Beta Team Lead.

• WEB design of On-line Problem Resolution Documentation, (V-Rack).

• Coordinate workload and staff scheduling with Automated Call Distribution.

• ISO9002 Core Team Member.

• Assistant Supervisor.

F&M Bank & Trust Company 1330 S. Harvard Tulsa OK (Sept 98- Sept 99) Contact Shelia Brown 918-***-****

Network Administrator and Hardware Support Specialist

• Responsible for daily Network Administration of Main Office and all Remote Branches.

• Help Desk – Operations.

• Evaluate and support all hardware, software, and Network Cable Infrastructures.

• Provided routine maintenance, installation, and repair of all Microcomputer hardware.

• Train end users on microcomputer software.

• Worked with Sprint-Paranet in the Y2K conversion project to a Windows NT platform.

• Implemented a Disaster Recovery / Contingency Plan for the Bank.

• Developed network and microcomputer Y2K testing and analysis procedures.

• Prepared Ad hoc reports for use by Department Managers, Directors and Bank Officers. 5

EDUCATION/TRAINING

• CodeRed ( Course Library CodeRed (eccouncil.org) on-line cyber security course in training

• Micros Simphony System Administration 2013.

• New Horizons Computer Learning Centers SQL Querying June, 2012.

• New Horizons Computer Learning Centers Microsoft PowerShell 2.0 April, 2012.

• New Horizons Computer Learning Centers Project Management January 2012.

• New Horizons Computer learning Centers CEH Training November, 2011.

• PL/SQL www.plsql-tutorial.com

• Microsoft Office 2010.

• X2OMedia

• Project Management Professional Exam Prep. 35 hours April 2011.

• Radiant Systems – Table Service v6.2 POS system Administration/Programming

• Aloha System 2011

• Microsoft Learning Certificate Visio 2007

• Microsoft Office 2007.

• Micros 9700 HMS Administrator – Programmer Las Vegas NV. 2010

• Micros 9700 HMS Administrator - Programmer – Tulsa Cash Register 2008.

• Microsoft Office Online – MCDST, Excel 2003, Word 2003.

• W3schools.com – SQL- Structured Query Language.

• AGFA PACS System Administration (AGFA Training Facility Ridgefield Park, NJ.)

• Heart Lab PACS System Administration (Heartlab University RI).

• Tulsa Community College, Tulsa, OK, Radiography (ARRT 396796) May 2005

• EDS University HTML, DHTML, XML, SQL, RDI Query Builder, Click2Learn CBT Software.

• SABRE TECHNOLOGY INSTITUTE, MCSE CERTIFICATION TRAINING Windows 95, Windows 98, Windows NT 4.0 Workstation, TCP/IP, Networking Essentials, HTML, WEB Essentials, FrontPage 98/2000, Trellix, Visual Basic and A+ certification.

• Tulsa Community College, Tulsa, OK, Chemistry, Computer Science.

• Net, Inc., Tulsa, OK, Novell CNA education, CAN.

• Oklahoma State University, Project Management.

• Oklahoma Military Academy, Oklahoma City, OK, Officer Candidate School.

• University of Utah, Salt Lake City, UT, General studies.

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