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Client Service Relationship Management

Location:
Stamford, CT
Posted:
November 13, 2023

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Resume:

P. Salvatore_Resume_Page * of *

PAUL SALVATORE

Stamford, CT • 203-***-**** • ad03yw@r.postjobfree.com • www.linkedin.com/in/paulfsalvatore/ GLOBAL EXECUTIVE LEADERSHIP • STRATEGIC SALES • CLIENT SERVICE • TEAM BUILDING • EXECUTIONAL EXCELLENCE • RELATIONSHIP MANAGEMENT • REVENUE GENERATION • Solution-oriented business executive with extensive experience leading teams that drive results for world-class organizations. Resourceful problem solver with an entrepreneurial approach and unique ability to implement initiatives that gain market share by capitalizing on opportunities that generate revenues, profits, and growth. Decisive and collaborative sales leader with strong general and P&L management, as well as a reputation for fostering meaningful international relationships, building winning teams, negotiating innovative concepts, supporting positive cultures, and doing whatever necessary to take companies to their next level of success PROFESSIONAL EXPERIENCE

PARTNERSHIP TRAVEL CONSULTING 2021– PRESENT

SVP, Global Meetings & Events

A Global Consulting Company, focused on all aspects of Travel Management. Our Meetings & Events Team is focused on implementing and overseeing Strategic Meetings Management Programs. REVUP CONSULTING 2021- PRESENT

Dedicated to providing Marketing and Management consulting services to the Hospitality Industry, to companies looking for additional revenue opportunities. RevUp has long-term experience and current market contacts to create additional income and exposure

ROBUSTELLI MEETINGS, MERCHANDISE & MULTIMEDIA 2020-PRESENT A full-service Meetings & Events, Promotional Merchandise and Multimedia Production Company, with over 40 years of experience in the corporate services arena.

DIRECT TRAVEL PARAMUS, NJ 2016 – 2020

Direct Travel is a privately held company created to fill the significant service void in the marketplace for middle market travel accounts. It is the 10th largest Global TMC and one of the most respected TMC’s in North America and globally, providing Corporate Travel, Meetings & Events and Leisure Services.

President - Meetings & Events Division

Recruited to develop sales and generate brand awareness for Direct Travel’s Meeting & Events Division

Orchestrated Strategic Meetings Management Programs within 30 existing and new corporate accounts by collaborating with Corporate Sales and Account Managers

Secured $1.6M in Meeting revenues in 2019; Revenues for 2020 were ~$2M in contracted business

Established relationships with 20 new M&E clients, while fostering existing corporate relationships

Managed the acquisition of a new technology platform for meetings including 23 offices enterprise-wide

Established overall client retention rate of 92% as a result of targeted customer care programs and performance-based employee incentives

ALTOUR NEW YORK, NY 2012 – 2016

ALTOUR is one of the largest independent travel agencies in the world - serving corporate and luxury/mid-tier markets - with sales exceeding $2 billion.

Executive Vice President - Sales, Meetings & Incentives

Recruited to grow sales and generate brand awareness for ALTOUR's Meetings and Incentives Division o Led team to consistently increase YoY revenue (*Grew from $221K in 2012 to $436K in 2015) o Surpassed 2016 goals with $1M in revenue by end of Year 5

Orchestrated restructure of Operations and Fulfillment Team by hiring new VP of Operations

Recruited management team noted for integrity and competency with zero turnover rate prior to the sale of the company; Overall employee turnover stayed level at 4% YoY

P. Salvatore_Resume_Page 2 of 2

Increased awareness for ALTOUR’s Strategic Meetings Management offering by selling/implementing three new SMM programs, including:

o Major Health Care Company in Louisville, KY ($10MM meeting spend) o Top Media developer in Paris with locations in the U.S. and Europe ($12MM meeting spend) o Leading Insurance/Accounting/Finance company in Minneapolis ($6MM meetings spend) o Developed SMM proposals for five companies with combined spend of more than $50MM

Designed booth program for Global Business Travel Association (GBTA) show in Orlando in 2019 which was attended by more than 7K; Included video presentation with overall capabilities along with printed materials

Partnered with Corporate Travel Account Managers to explore meetings opportunities within existing client base – and secured presentations to eight current clients and converted five proposals into new business

Represented Meetings Division in securing new partnership with Global Network of TMC partners in 75+ countries HRG NORTH AMERICA NEW YORK, NY 2006 – 2011

HRG is a publicly traded global Travel Management Company with global headquarters in the U.K. Five divisions (with business in 27 major markets through wholly owned or affiliated organizations in more than 120 companies) include: Corporate Travel Management, Events & Meetings Management, Consulting, Expense Management and Sports. Global Coordinator – Meetings Management (February 2011 – December 2011)

Led SMMP initiative with global clients in three regions while managing existing base of clients in ASPAC/EMEA/NA

Authored and implemented one of the nation’s first corporate travel management consolidations

Served as an early adopter of industry technologies - one of the first users of the GDS systems to the latest meetings management technology platforms

Led the initiative of the creation of a Travel Alliance, aligning eight regional travel management companies into an affiliated organization to leverage buying power and technology R&D/investment President – NA Events & Meetings Management / Sports (February 2006 – February 2011)

Established the first footprint in NA for Events & Meetings Management by consolidating the sales and operations of acquisitions

Streamlined policies and processes in line with global mandates and branding

Eliminated organizational redundancies throughout the division following key acquisitions

Created integrated management functions, consolidating purchasing and distribution

Reorganized Canadian operation by recruiting local management, motivating sales force, and installing new IT systems

Maintained full P&L responsibility for $80M budget while managing 85 direct and 85 indirect reports

Supported sourcing contract negotiations with airlines, hotels and DMC’s to maximize client savings and back-end overrides ROBUSTELLI WORLD TRAVEL & CORPORATE SERVICES STAMFORD, CT 1974 – 2006 Robustelli World Travel & Corporate Services was owned by professional football “Hall of Famer,” Andy Robustelli. Five U.S. divisions include: Travel, Sports Marketing, Incentives & Motivation, Merchandise Services and Multimedia. Chief Executive Officer & President

Grew sales from $1.8M in revenues to $112M during tenure while leading the diversification from travel to merchandising, multimedia and marketing

Led sales team while serving as Branch Director; Oversaw three locations, which grew to seven

Named President in 1984, then CEO and President of Corporate Services in 1987, where I oversaw sales and operations for 200+ client accounts, employing more than 150 people

EDUCATION

UNIVERSITY OF SOUTHERN CONNECTICUT New Haven, CT 1974 Bachelor of Arts (B.A.), Public Administration

BOARD MEMBERSHIPS

MAJOR AIRLINES Advisory Board Member

VARIOUS HOTELS & RESORTS Advisory Board Member

TRINITY CATHOLIC HIGH SCHOOL, STAMFORD, CT Chairman, St. Gabriel/St. Cecelia Parish Finance Council



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