Shawntia D. Austin

CSR

Obtain a job as a customer representative where I can use my exceptional

interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company ad03yp@r.postjobfree.com

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WORK EXPERIENCE

Wal-Mart Inc

Money Center Lead

May 2020 - current

Assisted the supervisor with audits and daily vault balance, which exceeded $60K

Promoted to head cashier by demonstrating accountability, collaboration, and customer-focused service

Conducted financial transactions accurately, maintaining a 99.9% error- free transaction record

City of Oakland Finance Dept

Finance Cashier

Jan 2019 - Jan 2020

Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume

Anticipated customer pain points ahead of time, and demonstrated product and service usage to help customers get the most from their purchases

Assisted in the development and monitoring of project budgets, tracking expenses, and resource allocation to ensure cost-effective project execution.

Worked hand in hand with management to develop projects to improve overall performance

Money Mart

Lead Customer Service Representative (CSR I)

Apr 2016 - Jul 2017

Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%

Handled difficult and complex customer complaints, resolving issues within 4 minutes, on average, and receiving a customer satisfaction score of 4.9 out of 5

Anticipated customer pain points ahead of time, and demonstrated product and service usage to help customers get the most from their purchases

SKILLS

Communication

Active listening

Adaptability

Time Management

Conflict Resultion

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