Tracey Beene, RN

*** ********** ****, ******** ** 37086

PH: 615-***-****

CP: 615-***-****

ad03yk@r.postjobfree.com

QUALIFICATIONS SUMMARY

Dedicated patient –focused Registered Nurse with variety expertise including acute care, cardiology, med/surg and surgical intensive care nursing.

•Over 14 years’ experience of telephonic nursing requiring independent driven skills and self-motivation.

•Exceptional capacity to multitask and manage competing priorities with ease while promoting delivery of superior patient care.

•Solid administrative and referral experience including admissions assessments, treatment referral and education for broad range patients.

•Computer skilled over past 7.5 years using various integrated computer programs.

Certifications and Proficiencies

•BCLS

•ACLS

•BTLS

•CCRN

•Ventilator Core

•

•Telemetry

•Med/Surg

•ICU/CCU

•Intravenous therapy

•

•Triple Lumen CVP

•Arterial lines

•Codman Swan Ganz

•Intracranial drains

CAREER EXPERIENCE

CSL Plasma December 2022 – Present

RN Telephonic Triage

Responsible for the evaluation of donor suitability for automated pheresis procedures. Administration and supervision of approved immunizations other than red blood cell immunizations. Provides limited emergency medical care to donors and staff, including the administration of medication or treatments in accordance with licensure or certification.

Neighborhood Health June 2021 – June 2022

RN Telephonic Triage

Sole triage nurse for 12 clinics worked with CSRs, FNP, and MDs

Assisted manager with monthly and quarterly reports such as STD

Coumadin clinic reports. Reported weekly with Metro Health Department

Reports.

: Support providers by gathering, collecting and clarifying information from patient, family members, or nursing facility staff and accurately communicating to the provider. Assesses patient condition and follows provider approved protocols and make disposition or escalation decisions efficiently and accurately, telephonically.

HCA January 2019 – June 2021

Telephonic Triage RN

Telephone triage nurse with HCA for 2 years. As a National Contract Center Management (NCCM) Telephone Triage Nurse, you will be responsible for providing and contributing to the company’s mission, vision, and values by providing nursing advice and triaging services to consumers calling with clinical questions.

• I utilized my nursing skills along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms

• I facilitated referrals for health services via telephone and perform all components of call processing

• I documented caller information and outcomes in a relational database system

• I provided homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserve the caller’s autonomy, dignity and rights

Anthem April 2018 – June 2018

RN Case Manager

Responsible for performing case management within the scope of licensure for members with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize member health care across the care continuum. Performs duties telephonically or on-site such as at hospitals for discharge planning.

Primary duties may include but are not limited to:

• Ensures member access to services appropriate to their health needs.

• Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment.

• Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements.

• Coordinates internal and external resources to meet identified needs.

• Monitors and evaluates effectiveness of the care management plan and modifies as necessary.

• Interfaces with Medical Directors and Physician Advisors on the development of care management treatment plans.

• Assists in problem solving with providers, claims or service issues

WellCare January 2018 – February 2018

RN Care Manager

Coordinates the care and services of selected member populations across the continuum of illness. Promotes effective utilization and monitors health care resources. Completes clinical assessments on members to determine the necessity of educational health needs based on their disease process, and to monitor the level of adherence. Assumes a leadership role within the interdisciplinary team to achieve optimal clinical and resource outcomes. Assess, plans, implements, coordinates, monitors and evaluates services and outcomes to maximize the health of the Member.

WellCare (CSI – Contract) September 2017 – January 2018

Case Manager (Med Reconciliation Project)

Coordinates the care and services of selected member populations across the continuum of illness. Promotes effective utilization and monitors health care resources. Assumes a leadership role within the interdisciplinary team to achieve optimal clinical and resource outcomes. Works with the Supervisor / Manager of Case Management to assess, plan, implement, coordinate, monitor and evaluate services and outcomes to maximize the health of the Member.

Responsibilities:

· Interacts continuously with member, family, physician(s) and other providers utilizing clinical knowledge and expertise to determine medical history and current status. Assess the options for care including use of benefits and community resources to update the care plan.

· Acts as liaison and member advocate between the member/family, physician and facilities/agencies.

· Coordinates community resources with emphasis on medical, behavioral and social services. Applies case management standards and maintains HIPAA standards and confidentiality of protected health information. Reports critical incidents and information regarding quality of care issues.

· Outreaches to members telephonically and/or in-person and coordinates member's case management services.

· In conjunction with the PCP and member, completes a comprehensive assessment and develops a care plan utilizing clinical expertise to evaluate the member's need for alternative services. Assess short-term and long-term needs and establishes case management objectives.

· Requests consultation and diagnostic reports from network specialists.

Fresenius, Nashville, TN April 2010 – June 2017

Case Manager

Promotes quality patient care, ongoing customer support and case management for Fresenius Medical Services (FMS) renal patient population (internal and external) by providing guidance, support, care coordination,education and other case management functions as defined by the pertinent program. Manages the implementation of the pertinent program as assigned while acting as the subject matter expert and resource for patients, dialysis staff, physicians and other healthcare professionals. Services are generally provided telephonically but there may be programs where on site visits to clinics, medical office, hospital or visits to patient homes are required. Programs include but are not limited to the UltraCare Customer Connection and Anemia Case Management programs. Will supports FMS's mission, vision, core values and customer service philosophy. Adheres to the FMS Compliance Program, including following all regulatory and FMS policy requirements.

•Utilizes clinical judgment, independent analysis, critical thinking skills, time management skills and detailed knowledge of case management program.

•Adheres to medical policies and clinical guidelines to identify, review, assess and allocate patients for program participation according to their identified needs.

•Ensures the coordination and integration of services as planned in the pertinent program while revising the plan as needed to provide high quality continuity of services and cost-effective service delivery.

•Utilizing the telephone and other technical and electronic communication formats to remotely monitor the care of the patient according to the program requirements.

•Proactively contacts the patient and/or clinic on a frequent basis as specified in the program details to assess their situation and to provide assistance and answer questions as necessary.

•Revises and adjusts the patient care plan as needed to fit the needs of the patient. Provides updates to clinical staff, physician and/or family members as detailed in the program documents.

•Provides the appropriate education, support and materials to facilitate informed decision making and understanding.

•Provides a strong and effective reciprocal communication process with patients (in applicable programs), clinic staff, physicians and extended care team to ensure all issues and concerns regarding each specific program are addressed and resolved.

•Assesses patient conditions, in conjunction with clinic staff, such as the discovery of unreported medical and social conditions, or changes at home that may lead to adverse outcomes and ensures that these are referred to the appropriate sources for attention.

•Complies with departmental and program quality standards and quality assessment and performance improvement requirements.

•Maintains integrity of Protected Health Information (PHI).

•Complies with all departmental required data collections and auditing activities.

•Act as a resource for the customer to address concerns and questions.

•Participates in Process Improvement activities.

•Monitors and reinforces FMS quality goals and the elements of UltraCare.

•Maintains current knowledge of the departmental program software and the company's clinical information systems

APS Healthcare, Nashville, TN Nov2010 – Jan 2011

RN Health Coach

Provided disease management and other clinically based activities to program participants. Conducts assessments, develops treatment plans and interventions and sets goals for treatment plans/behavioral modification within the scope of practice. Collaborates medical/health and community based providers (including the PCP, HCH, certified dieticians, behavioral health specialists, or others as needed) regarding the participant’s treatment/discharge needs and plan of care. Collects clinical data and enters information into care management system for tracking and metrics purposes. Monitors and evaluates the services and community based resources necessary to respond to the individual health needs.

•Assisted and provided members to complete online health assessments to uncover potential health risk.

•Educated members on various health problems and behavioral health issues with team dieticians, exercise physiologist and social workers

HMC, Nashville, TN Oct 2007 – Jun 2011

Nurse Care Manager

Responsible to optimize member health care though the delivery of member education, triage and/or disease management interventions and performs health coaching for members, across multiple medical condition lines, for health improvement/management/triage programs. Duties may include, but are not limited to behavioral or clinical assessments to identify health needs and where applicable, provides thorough symptom assessment using established protocols. Provides relevant health information, identifies and/or coordinates specific health coaching plan to facilitate objectives and goals, coordinates assessment by interfacing with provider and other health professionals, facilitates referrals. Establishes and maintains supportive relationships with members and their families as necessary. Monitors and evaluates effectiveness of interventions and/or health coaching plans and modifies as needed. Refers member to catastrophic case management or other management programs as appropriate. Coordinates internal and external resources to meet identified needs. Presents cases for discussion at Grand Rounds/Care Conferences. May require the development of a focused skill set including comprehensive knowledge of specific disease.

•Dedicated cardiac team for 2 years. Involved in fund raiser for AHA yearly and raised over $1000.00 profits.

•Always exceeded call volume expected of 40, made 60 to 80 calls per day. Functioned as team player by helping assist others with calls that were behind or if they were on vacation.

•Preceptor for new RN’s transitioning from new hire to full agents on phone.

American Heathway’s, Nashville TN Feb 03 – Jul 2006

RN Care Coordinator

Provide education and preventative health measures using an integrated telephone and computer system, while helping the patient with chronic disease or condition to set behavior change goals.

•Worked for neighborhood health, a predominantly Spanish speaking client for 2 years ; used language line daily.

•Chosen to pilot program Empire New York. Assessed enrolled and educated members with variety health conditions including CAD, diabetes, COPD and asthma.

North Crest Medical Center, Springfield, TN Jan 02 –Jan 2003

Registered Nurse

CCU with Charge Nurse Responsibilities. Caring for a variety of critical care patents, including over doses, patients having chest pain requiring cardiac caths, PTCA and some requiring mechanical ventilation for complicated lung problems. Also cared for numerous surgical patients.

•Team Lead for Code resuscitation team.

•Cared for Cardiac to General surgery patients, critically ill patients such as motor vehicle accidents and overdose patients.

Vanderbilt University Medical Center, Nashville, TN Jan 99 – Nov 2001

Registered Nurse

Trauma/Intensive care unit. Caring for critically ill motor vehicle accident patient, neuro trauma patients and patients with severe gunshot wounds. Also caring for many severe head trauma patients requiring intracranial drains, ventriculostomies, codmons swan ganz catheters and requiring mechanical ventilation.

•Completed CCRN Program

•Assisted MD surgery bedside include exploratory laparotomies to heart procedures.

•Educated public about health through safety programs.

Saint Thomas Hospital, Nashville, TN Jan 93 – Jan 1999

Registered Nurse

Worked last 6 months as resource Nurse, PRN through telemetry units at St. Thomas and also occasionally thru Med/surg and Special care units.

Advanced Congestive Heart Failure Unit (3A)

Provide patient Care and Family Support. Responsible for initiating Positive Inotropic drips ( Milirone, Dopamine and Dobutamine) using Eagle Monitors. Instructing patients and Family Members on their illness and how to improve and maintain quality of life. Consulting with patients and Family members dealing with end of life issues.

•Maintained patients 1:1 care on dopamine/dabutamine, infusion monitoring EKG’s, oxygen saturations and vital signs until hemodynomically stable.

Open Hearts and Transplant Unit (4B)

Charge Nurse duties. Provide Patients Care and Family Support. Maintain pain control. Encourage and explain the use of pulmonary toilet to alleviate pneumonia. Instructing Patients and Family Members I the proper use of Medications, side effects and how to recognize there meds as well as signs and symptoms of heart rejection.

•Cared for patients requiring LVADs until transplantation

•Completed pre/post-transplant care and teaching.

Vascular Surg. Unit (4D)

Charge Nurse duties. Provide Patient Care and Family support. Cared for patients with CEA’s, Fempop bypass, renal artery bypass and AAA repairs.

•Pre/post abdominal aortic aneurysm surgery care and teaching.

•RN Charge nurse responsibility of predominantly all LPN unit.

Cardiovascular Telemetry Unit

Charge Nurse Duties. Caring for pre and post heart transplant patients, chest pain patients, cardiac cath patients and those requiring open heart bypass surgery., once recovered and sent to telemetry unit.

EDUCATIONAL BACKGROUND

Associate of Science in Nursing, ASN (1992)

Tennessee State University – Nashville, TN

Licensure Registered Nurse (RN), State of Tennessee

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