Human Resources Employee Relations

ERIC D. FREEMAN, MBA, PHR

813-***-**** ad03xr@r.postjobfree.com LinkedIn.com/in/leric-freeman-mba-phr-a25283a8n

Human Resources Manager Employee Relations HR Business Partner

Start-ups Acquisitions Turnarounds High-Growth Organizations

EXECUTIVE PROFILE

Highly motivated, personable, and results-driven Human Resources professional offering over 14 years of business acumen. Proven success executing Human Resources activities, including HR start-ups, planning and integration resulting from M&A's, business reorganization, and implementation of strategic downsizing initiatives. History of leading HR functions for serval different industries and for business employing 50-5000 employees throughout multiple locations and states (up to 26) and Canada.

Signature HR Qualifications

BUSINESS ACUMEN

TEAM BUILDING

EMPLOYEE RELATIONS DIVERSITY & INCLUSION

CHANGE MANAGEMENT

MISSION/CULTURE ENHANCEMENT

TALENT ACQUISITION, L&D STAFF COACHING & MENTORING

RE-SKILLING

UP-SKILLING

RETOOLING DEVELOPMENT HR POLICY, PROCESS & SYSTEMS

EMPOWERING LEADERS

DATA LITERACY

MARKET TRENDS

PEOPLE ADVOCATE

WORKFORCE (MGMT)

STRATEGIC PLANNING

FACILITATES WORKSHOPS

Disciplined and flexible problem-solving approach that balances business goals with employee needs.

Achievements:

Successfully implemented a new employee relations strategy that reduced the number of employee complaints by 50% within the first 6 months. Developed and delivered a series of training programs that improved employee engagement and reduced turnover rates. Successfully negotiated a collective bargaining agreement with local labor union that resulted in a 10% reduction in labor costs.

CORE ACCOMPLISHMNETS

Employee Relations / Compliance - Benihana Corporate Headquarters - 10/2022 to 06/2023

Senior HR Executive for multiple locations and oversee multiple departments including Environmental Services, Nutrition, telecommunications, and voluntary services with 6 direct reports and 32 indirect reports.

Designed and implemented process changes within the organization, focusing on communications. Policy and procedure development and implementation, employee relations, employee satisfaction and employee recruitment.

Implemented a workers compensation return to work program which resulted in lower claims cost. Reduced workplace injuries by over 45% within the first 6 months by emphasizing communication, transparency investigations and department reviews.

Implemented a new wage structure built upon local and industry market data, bringing consistency to salary and wage practices along more achievable recruitment and retention efforts.

All Medical Inc Tampa, FL Project Manager/ HR BP of Covid 19 Relief Center - 2020- 2021

Develop and maintain Covid protection and Awareness performance improvement processes with external and internal review to understand barriers and workable solutions, conducting external research into good and best practices.

Restructured and executed M&A project plans related to HR tasks while mitigating risks to provide opportunities and contributes to the development of the M&A playbook.

Coordinated employment decisions in compliance with CDC guidelines and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.

Overseen the transformation of existing resources and leading our workforce planning to meet new Covid 19 accommodations to the business strategy, involved in budgets, risks, scheduling, outcomes, and benefits.

Implemented marketing strategies for work from home, fully integrated communications company providing solutions to meet demands of Telecommunication industry.

D. Miller and Associates Houston, TX Project Manager of Intake Center/ HR - 02/2018-12/2019

HR Organization Leadership: Most senior Project Manager, directing 4 HR professionals in staffing, recruitment, benefits, executive compensation, training, leadership development, succession planning, HRIS, and regulatory compliance. Heavy emphasis on leading the company through rapid HR change and transformation programs. Recruited to direct Human Resources and revamp the Intake processing department.

Implemented Lean Training project for all employees. Cut costs by 32% in six months.

Oversaw Payroll and Time management.

Managed the “Learn by Benchmarking” project. Created opportunities for 20 change-leaders to travel to other Legal intake centers. These employees then returned to share best practices with peers.

Responsible for directing internal order process to optimize service delivery for internal customers. Manage RFQ, order entry, and status update functions.

Collaborated with internal customers and vendors on design solutions, requirements, and pricing for internal projects.

Brisk Manager T-Mobile Call Center, FT Lauderdale, FL 2012-2017

Secured contracted orders with service providers, served as primary contact on invoices issues and liaised with TWC's third-party invoices auditor.

Dexterously designed model for and launched corporate Type II program as well as built the initial program team. Partnered with SIR business and technical leads, ensuring compliance with all corporate guidelines, industry standards, and regulatory requirements.

Carried out monthly quality assurance reviews for ELSIF v15 compliance and briefed the findings /resolutions to appropriate managers.

Oversee adherence to performance management including monitoring performance evaluations to make certain they are completed and submitted on a timely basis.

Provided day- to -day HR support to the 1000+ employee Biostatistics/ Epidemiology organization.

Sprint Corporation, Temple TX - Manager – Training/ Development 2007 – 2011

Transformed retention department into a true strategic partner in the aftermath of an end-to-end Training restructuring. Championed simulated vision while forging sustainable revised infrastructure, systems, processes, and practices.

Create an atmosphere where HR is a trusted resource for employees and management, respected for its expertise and called upon for consultation and support.

Oversee adherence to performance management including monitoring performance evaluations to make certain they are completed and submitted on a timely basis.

Actively identifies gaps, proposes, and implement changes necessary to cover risks.

Provided day- to -day HR support to the 1000+ employee Biostatistics/ Epidemiology organization.

EDUCATION

MBA Degree: – Keiser University Business Management / Public Health Concentration on Human Resources

BAS Degree: – Organization Development – Keiser University

PROFESSIONAL CREDENTIALS

Professional in Human Resources: (PHR)

Member: – Society of Human Resources Management (SHRM)

Project Manager Professional: (PMP)

Six Sigma Certified

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