Kasie Singleton

Rogersville, TN *****

ad03xc@r.postjobfree.com

+1-423-***-****

An energetic, compassionate, and very skilled individual with a passion for helping people and making a positive impact on the world.

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Working Solutions - United States

March 2022 to Present

Assist turbo tax customers with all tax needs via webcam, chat and phone. Quickly solve issues to increase a positive experience. Takes ownership of all calls or escalates to management CSR - Customer Service Representative

ResultsCX - Fort Lauderdale, FL

June 2021 to February 2022

I assisted Medicare beneficiaries with their needs to help them in there journey to recovery! From answering questions to updating their profiles to scheduling doctor and transportation appointments. Very rewarding. • Booked appointments • Assisted customers with a warm and professional attitude • Processed orders • Assisted customers with questions • Handled emails, inbound calls, and outbound calls • Kept records of customer complaints • Assisted customers with questions Customer Service/ Shipping Investigations

Majorel - united states, Arizona

January 2021 to June 2021

Shipping investigations. Receive task and quickly solve the issue or escalate it to the correct dept. 6 month contract.

Self Employed Owner/Operator

Kasie's Creations - Rogersville, TN

February 2008 to March 2020

Designed custom hydro dip film for atv, motorcycles etc.. I done everything from start to finish for the customers and their needs. I marketed and advertised my business. I also kept up with all the business inventory and billing needs.

Die Caster

Assured Castings - Rogersville, TN

February 2004 to December 2008

Poured hot metal into machines for car parts/ gear housings. Education

High school diploma

Cherokee High School - Rogersville, TN

August 1994 to June 1997

Skills

• Computer Skills

• Microsoft Outlook

• Customer support

• Customer Service

• Microsoft Windows Server

• Salesforce

• Communication Skills

• Google Suite

• Help Desk

• Order Entry

• Filing

• Negotiation

• Upselling

• Google Docs

• Research

• Mac OS

• Microsoft Excel

• CRM Software

• Microsoft Office

• Microsoft Windows

• Microsoft Powerpoint

• Account Management

• Linux

• Remote access software

Assessments

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

April 2022

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Proficient May 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Verbal communication — Proficient

October 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Office manager — Proficient

January 2023

Scheduling and budgeting

Full results: Proficient

Work style: Reliability — Proficient

December 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Home health aide skills — Proficient

January 2023

Providing care to patients in a home setting

Full results: Proficient

Call center customer service — Proficient

March 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Written communication — Proficient

November 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Technical support: Customer situations — Proficient February 2022

Responding to technical support situations with sensitivity Full results: Proficient

Sales skills — Proficient

July 2022

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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