Paul Ketchens

**** ***** **** ***** *: 609-***-****

Ellicott City, Maryland 21043 ad03xa@r.postjobfree.com

I am a professional with over 20 years of experience and achievements in providing strategic direction and leadership in the delivery of financial services to organizations nationally and across a variety of industries. A proven performer in a fast-paced, highly changeable environment while producing quality results under pressure. I am known to consistently present a positive attitude while building strong working relationships based on trust, honesty, and cooperation. I successfully solve problems through creativity and collaboration.

I have managed large and small call center operations while providing mentorship to as many as 32 collection and accounts receivable specialists to facilitate effective and efficient processing strategies while providing guidance, support, and technical assistance to encourage personal growth and career development.

Skills of Special Interest

FDCPA, TCPA, FCRA

Credit Worthiness review (Dunn & Bradstreet)

Manage the cash application process

Manage bankruptcies, Mechanics liens, Payment bonds, 3rd party collection, and attorney relationships

Invoice billing specialist

GAAP best practices

Windows Office suite: Word, Excel, Project, PowerPoint, and Outlook

Manage a variety of ERP systems and sales and payment portals

Process Improvement and Staff Development, Procedure Documentation, and Organizational Efficiency

Excellent Written and Oral Communicator

Education/Certifications/Affiliations

Thomas Edison State University, Trenton, NJ

• BA Business Communication

American Collection Association Certified (2016 - Present)

PROFESSIONAL EXPERIENCE

TransForce LLC Alexandria, VA 2022 – Present

Accounts Receivable Manager/Billing Coordinator

Manage a staff of four accounts receivable representatives, overseeing the company's corporate accounts

Collaborating with Sales Team, and IT Staff to handle project initiatives

Preparing aging reports and DSO projections, forwarding clients to third-party collection according to department guidelines

Overseeing billing and invoice adjustments for the entire company

Review credit applications for creditworthiness of new and existing customers, new business setup, and ensure timely resolution of customer disputes

Train and coach staff to perform to their highest level, prepare reports and presentations to discuss progress and areas to improve best practices, manage bi-weekly staff meetings to discuss challenges and changes facing the department

Cloverland Dairy Farms Baltimore, MD 2020 - 2022

Accounts Receivable/ Collection Manager

Managed a staff of four accounts receivable representatives, overseeing the company's corporate accounts, handling project initiatives

Preparing aging reports and DSO projections

Preparing monthly billing and managing billing discrepancies

Manage third-party collection in accordance with department guidelines

Train, and coach staff to perform at their highest level

Prepare aging reports and DSO projections

Dodge Data & Analytics Hamilton, NJ 2018 - 2020

Senior Accounts Receivable Specialist (Construction)

Managed collection portfolios of 700+ accounts, performing account investigations

Handle receivables/delinquencies

Overseeing inbound/outbound daily operations, mediating customer problems/concerns

Process credit cards, and checks

Review billable contracts, collaborate services with the sales team, handle payment discrepancies

Manage daily cash application process

Prepare estimations on debt write-offs, and suggest necessary allowances

Prepare files for third-party collection, oversee legal recommendations, manage department chargebacks

Manage month-end closing, prepare aging reports and DSO projections, team lead to manage Gen-Pact staff (India)

Member Support Services, LLC Cranbury, NJ 2016 - 2018

Collection Call Center Manager (3 Credit Union Back Offices)

Overseeing the daily operations, training the staff of 20 collection advocates

Coordinating orientation new hire training

Manage auto loan repossessions and real estate foreclosures

Manage and prepare hardship applications for eligible applicants

Handle accounts for charge, managed third-party collection vendors and attorney referrals

Prepare aging reports and DSO projections

Conducted weekly staff meetings, reviewed/updated policies/procedures

Conduct service/product research and resolve payment discrepancies

Remex Revenue Management Princeton, NJ 2016 - 2016

Collection Supervisor

Supervised medical and workman’s comp insurance collectors

Monitored and facilitated daily workflow, tracked and reviewed aging receivables

managed weekly collection meetings, handled problems and concerns, reviewed policy and procedures

Prepared aging reports and DSO projections

Solvay SBS Credit Management Princeton, NJ 2015 - 2015

Credit and Collection Analyst (Contract)

Responsible for the collection, managing a high visibility portfolio of $10M per month in receivables,

Handling high volume inbound/outbound calls, responsible for 75% cash collection, and managing 25% credit application process

Day Pitney LLP Parsippany, NJ 2014 - 2015

Client Account Specialist (Contract)

Responsibilities included supervising the collection team, handling collection activities

Collaborate with attorney law groups, managing the top 100 clients

Managed receivables and account reconciliation

Contact this candidate