Rich Lee

***** ********* *****, ******* ****, AL 36527

ad03x2@r.postjobfree.com Ph: 760-***-****

Professional Summary

A service-oriented leader with a 20-year background in managing projects. Core competencies include organizing, implementing and managing as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Experience

Kone Elevator Mobile, AL

Service Superintendent Jun 2019 - Nov 2023

● Manage work of maintenance and repair projects.

● Supervise routes to determine the best geographic and manpower qualifications to ensure minimum travel time.

● Supervise escalator clean downs and annual cracked step inspections.

● Review callbacks daily and assure mechanics are compliant with check out procedures.

● Complete quality audits and customer contacts weekly and complete appropriate forms. Review information with the route mechanic.

● Conduct service meetings with technicians monthly.

● Review outstanding repairs with the Repair Supervisor to assure accurate scheduling and completion of all repairs.

● Review and approve all service time tickets for accuracy and invoices for vendor’s materials.

● Contact and update customers when units are shut down for repairs or parts.

● Provide coaching and feedback and development to direct reports

● Inspect all maintenance job sites periodically to ensure that they are being maintained in accordance with KONE Inc. policies and standards.

● Assure regular examinations made on all jobs comply with the contract agreement, including the free service period of a new installation and modernization.

● Review and maintain inventory to ensure proper parts are available for maintenance and repair jobs. Order materials when necessary.

● Make recommendations in the hiring and training process of maintenance and repair personnel.

● Review Service and Work Orders and final processing of completion notices to ensure that all time, purchase orders, and material orders are posted before approving for billing.

● Review all IBM contractual service reports to ensure proper gross profit level (45-50%). Control service labor and material cost to insure costs stay within labor and material budget guidelines.

● I manage directly 9 service techs, each running on average of over 140 units each and a repair crew and assist with 10 more service techs and another repair crew, in total, over 2200 units of hydraulic, traction and escalators. Also, involved with operational budgets involving VA and line 30 results.

The Elevator Company Escondido, CA

Director of Operations, San Diego Jan 2013 - Jan 2019

● Excellent customer service including prompt and accurate replies.

● Analyze operations to evaluate the performance of the company and staff in meeting objectives and determine areas of potential cost reduction, program improvement, or policy change.

● Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize profit and productivity. Direct or coordinate activities of production, pricing, sales, or distribution of products. Negotiate, construct, approve contracts or agreements with customers.

● Responsible for scheduling repairs and modernizations, service routes, and federal inspectors.

● Construction (P/L) materials and time.

● Manage 318 units, 6 construction crews, 4 modernization crews, and 3 salesmen.

● Manage two service and four modernization/construction crews. Assist with T/S and repairs. Omega/Kone Elevator San Diego, CA

Service Mechanic Feb 2009 - Sep 2011

● Ran a service route and assisted with repairs.

Ascent Elevator San Diego, CA

Service Mechanic/Troubleshooter Sep 2011 - Jan 2013

● Ran a service route and assisted other mechanics with troubleshooting elevator issues. Thyssenkrupp Elevator San Diego, CA

Service Mechanic /Adjustor Oct 2007 - Feb 2009

● Adjustor on new construction. Duties included: adjusting, running through state inspections, and instructing customer on elevator operations.

● Ran a service route throughout San Diego and various military bases. Amtech/Otis Elevator San Diego, CA

Service Mechanic Jul 2002 - Oct 2007

● Started as a helper in modernization and repair. Temporary mechanic at six months and continued in modernization and repair. Transferred to service and repair of 185 units. Raytheon AIS Oceanside, CA

Electronics Tech II/Team lead Jun 1998 - May 2001

● Electrical and navigation modifications on various models of Navy/Marine helicopters. Proficient in implementing changes to engineering drawings, design verification process, and prototype installation process.

● Extensive knowledge of electrical wiring, wire repair, coaxial and data bus connections. Modification team lead, experienced in coordinating and overseeing team efforts on compressed scheduling for military needs at sites ranging from Camp Pendleton to Atsugi, Japan.

● AFC-275 Com/Nav upgrade program was completed a year ahead of schedule and 2 million dollars under budget.

United States Marine Corps Camp Pendleton, CA

Avionics Technician/Observer Gunner Jan 1993 - May 1999

● Maintain and repair electrical systems and equipment on assigned aircraft ● Utilize testing and calibration equipment on aircraft inspections ensuring proper techniques and safety.

● Coordinate work center task, manpower needs, and materials with superiors to ensure operational needs.

● Assistant to the Quality Assurance Officer, managing personnel, training, and evaluations.

● Organized and managed Public Affairs, Education, Equal Opportunity, and Voting Assistance programs for Marine Air Group 39 covering over 7000 Marines and Sailors. Awarded the "Navy Achievement Medal" from the Commanding General of these programs.

● Honorable discharge.

Education

● M.B.A Program in progress Embry-Riddle Aeronautical University Online Campus

● Bachelor of Science: Aviation studies/Management Jun 1992 Embry-Riddle Aeronautical University Daytona Beach, FL

● Associate of Science: Aviation Maintenance Technology Jun 1990 Embry-Riddle Aeronautical University Daytona Beach, FL

● Elevator Mechanics Course Oct 2007 National Elevator Industry Educational Program San Diego, CA

● Avionics/Electrical Oct 1994 Navy Avionics Technician Course Millington, TN

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