Diane Johnson

Washington, DC *****

ad03wo@r.postjobfree.com

+1-240-***-****

Multifaceted Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and serving as the liaison between different branch offices.

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Senior Operations Administrator

FedEx Ground - Alexandria, VA

April 2020 to March 2023

Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone • Reviews, researches and/or enters data in various systems to support respective functional area • Compiles data and provides various regular and ad hoc reports to management for review and determination • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues • Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/ or files for review • Responsible for records management tasks such as maintenance, destruction and inventory In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions: • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions: • Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager • Compiles required documentation to establish and maintain Department of Transportation

(DOT)-required files. Verifies timely log entry into system • Enters all individual vehicle mileage record information into the system and works with ICS and Linehaul staff to rectify any issues • Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review • Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution Garment Inspector

Cintas - Hyattsville, MD

October 2019 to April 2020

My duties included putting customer garments on hangers to be sent into the steam tunnel for pressing and visually inspecting all garments for proactive repairing, such as holes, tears or damaged zippers. The position involves repetitive motions over the entire shift, including standing, walking and repeated bending, stretching, twisting and lifting. Daily accuracy of work is necessary for inventory control and accountability. Additional responsibilities include housekeeping and adherence to health and safety standards.

Food Service Worker

BizyBee Professionals/National Institute of Health - Rockville, MD August 2018 to September 2019

• Sets up food service, kitchen, or salad area facilities, equipment and utensils, under detailed instruction, in accordance with specific area needs; checks food temperatures and/or prepares areas for daily operations; may operate cooking or bakery equipment as assigned.

• Conveys food and supplies from the main kitchen, bakery, and/or salad preparation area to the serving site either by carrying or by utilizing a motorized cart.

• Follows prescribed procedures in setting up hot and cold food lines; chooses proper utensils and sets steam line to appropriate temperature for menu items.

• Prepares or assists in the preparation of hot and cold meat and vegetable dishes, beverages, salads, sandwiches, pie fillings, simple bakery items, salad dressings, and/or other similar food items, as appropriate to the position.

• As appropriate to the position, serves food items to customers from counters and/or steam tables, in accordance with specific instructions, ensuring that appropriate portions are served.

• May serve a range of hot and cold food items from counters and steam tables; adds relishes and garnishes according to instructions.

• As needed, replenishes foods, silverware, glassware, dishes, and trays at serving stations; may order and replenish condiments.

• Fills ice cream, yogurt, and/or ice machines, if present in area of operation; ensures that machines are cleaned and maintained, as necessary.

• Attends to day-to-day problems and needs concerning equipment and food supplies; detects and ensures disposition of spoiled or unattractive food, defective supplies/equipment, and/or other unusual conditions.

• May clean and maintain work areas, including floors, facilities, utensils, and equipment; collects and places garbage and trash in designated containers; as appropriate to the area of operation.

• Washes pots, pans, and other service ware ensuring sanitary handling; organizes and replaces service ware to appropriate location.

• May perform cashiering duties, as required.

• May provide guidance and training to other employees performing related work.

• Performs miscellaneous job-related duties as assigned. Sales Associate

Metropolitan Meat Seafood & Poultry (SYSCO) - Landover, MD September 2017 to August 2018

• Attend department and company meetings as scheduled.

• Conduct all business in a professional and ethical manner.

• Must be knowledgeable in all product lines in order to assist customers.

• Establish customer telephone contact in an effective and timely manner.

• Responsible for accurately entering customer orders in a timely manner. Verify customer number, name and delivery date.

• Ensure customer problems are handled in a timely manner and to the customer's satisfaction.

• Review orders for out-of-stocks, Task Manager and Pick-ups; follow- up.

• Consult Merchandisers for details on merchandise, i.e. pack size, dates, etc.

• Communicate to Transportation and Routing on variations of deliveries.

• Communicate with inventory control on product discrepancies.

• Expedite customer needs for Pick-ups and credit.

• Attend monthly sales meetings to keep informed of new products and changes, when required.

• Communicate regularly with Account Executive (AE) with O/S, special orders, customer issues, etc.

• Run duplicate and high-quantity reports and correct discrepancies.

• Assist Marketing Associates with pick-ups, will-calls, special orders, etc.

• Take new account leads and process to District Managers (DSM).

• Perform other duties as directed by Supervisor.

Lead Food Manager (Contractor)

DC Central Kitchen - Washington, DC

August 2012 to August 2017

Working with DC Public Schools in providing support to the food service workers while creating a positive and constructive work environment.

Assist in maintaining proper inventory controls for food, supplies, and equipment. Ensure meals are properly labeled and tagged.

Implement breakfast, lunch and supper menus for (DCPS) Assist in controlling food costs by utilizing products in inventory. Facilitate all Hazard Analysis Critical Control Points (HACCP). Operating of POS system to insure proper accountability for (DCPS) food programs. Supervise staff.

Service Coordinator

Hotel and Restaurant Temps, Inc - Washington, DC

May 2012 to August 2012

Event coordinator and support for internal and external customer meetings. Includes room and resource scheduling, on-site support during events, local transportation, etc. Acted as the contact person for logistical questions from internal and external customers. As the liaison, followed the billing process to ensure vendors were paid and charges were submitted to the correct departments.

Managed all incoming shipments via FedEx, UPS or USPS. Coordinated appropriately to ensure conference rooms were reserved, set-up and necessary resources and supplies were available. Overseen the use of equipment, access and workspace. Act as the contact to ensure the fulfillment of work tickets.

Worked with internal and external vendors to coordinate repairs and maintenance of all office equipment. Established and maintained acceptable levels of necessary supplies throughout the site. Required to carry an on-call "duty phone" for urgent incidents. Other duties as site-specific needs dictation, problem solving & decision making: was able to operate effectively with minimal direct supervision.

Office Assistant

Bob's Discount Furniture - Hyattsville, MD

March 2012 to May 2012

I was tasked with entering customers' orders into SAP database system accurately and completely Processed payments to proper accounts, encouraged use of debit cards. Answered incoming calls and responded to customer queries in a timely and courteous manner. Scheduled deliveries that were convenient for customers and complied with company procedures. Maintained all open orders and courteously communicated status with customers. Responsible for security of cash and other legal tendered. Prepared daily deposits in accordance with company policies and procedures.

Administrative Assistant, Contractor (Dept. of Energy) Office Team - Washington, DC

January 2011 to March 2012

Routinely provided vital administrative and case management assistance to Division Director, Branch Chiefs and staff by collecting, reviewing, preparing, processing, tracking and distributing congressional correspondences.

Maintained tracking system for recording, managing and tracking administrative and managerial tasks; update congressional periodicals as necessary.

Provided daily statistical and weekly reports to senior management and staff. Collected, reviewed, interpreted and integrated information from multiple sources to assess, organize and complete assigned task.

Collaborated and worked with various support staff to ensure that office administration tasks were performed in a timely manner, updating management on completion of task and ongoing projects at weekly staff meetings and/or within reports.

Document Scanning Imaging Specialist, Contractor

Ikon Office Solution - Washington, DC

April 2010 to January 2011

Performed production activities for supporting document retention policies and procedures; including prepping, scanning, inspecting, compiling, and assembling a variety of paper reduction projects. Attended regular production meetings; made recommendations for capturing, storing retrieving and sharing electronic records and documents.

Operated a variety of scanning equipment and assured the quality control of corporate images and files. Maintained optimal machine performance maintenance (i.e., diagnosing, repairing, maintaining, and upgrading all scanning hardware and software; including clearing jams, refilling toner, replacing machine oil); utilized working knowledge of machine codes to report in the event of equipment failure. Receptionist

Oce' Business Solutions - Arlington, VA

September 2009 to March 2010

Directly assisted the Public Service Office by coordinating and maintaining Deloitte & Touches office database Agilest for sitting staff and other guest. Answered phones and assisted with customer inquiries. Participated in departmental projects through research, analysis and preparation of the data utilizing MS Office Suite.

Education

Certificaton in Cyber Security

Think Tech Consulting - Waldorf, MD

November 2023 to Present

High school diploma

Cavit - Coolidge High School - Washington, DC

September 1979 to June 1981

Skills

• Office experience

• Office management

• Front desk

• Multi-line phone systems

• Calendar management

• Data entry

• Phone etiquette

• Typing

• Organizational skills

• Computer literacy

• Administrative experience

• Customer service

• Computer skills

• Customer support

• Microsoft Office

• Proofreading

• Clerical experience

• Clerical experience

• Typing

• Front desk

• Records management

• Proofreading

• Customer service

• Digitization

• Office management

• Research

• Quality control

• Quality assurance

Certifications and Licenses

Food Handler Certification

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