Customer Service Quality Assurance

BLANCA SERRANO ALCARAZ

Woodland, CA ***** 530-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Meticulous Packing Operator committed to safety, quality, and excellent customer service. Experience in coordinating shipment arrangements, labeling packages, and checking merchandise for damage. Proficient in operating forklifts, pallet jacks and dollies to load and unload supplies. SKILLS

● Basic Math

● Crating Shipments

● Product Packaging

● Workplace Cleaning

● Food Safety Guidelines

● Maintenance Requirements

● Maintaining Quality Assurance Standards

● Product Labeling

● Electric Pallet Jack

● Production Logging

● Packing and Scanning

● Production Improvement

● Pallet Building and Wrapping

● Maintaining Clean Work Areas

WORK HISTORY

Packing, Riviana Foods – Colusa, CA 02/2021 - 03/2023 Examined parts for defects such as breakage or excessive wear; Cleaned, lubricated and calibrated machinery components to maintain peak operating performance; Determined sources of problems resulting in machinery malfunction, utilizing evaluation instruments and visual and auditory observation to troubleshoot defective equipment; Observed and tested operation of machinery or equipment to diagnose malfunctions using voltmeters or other testing devices.

Package Handler, Western Foodservice Marketing – Woodland, CA 11/2020 - 01/2021 Used hand-held scanners and physical logs to accurately track item movements; Assembled, sealed and loaded packages into correct trucks; Removed jams and unblocked conveyor system to maintain flow of goods; Followed verbal and written instructions to properly move and ship products; Prepared pallets of boxes for easy transportation between customer and storage locations; Loaded package containers onto forklifts and transported into packaging areas; Removed debris and hazardous materials from packing area to avoid contamination. Packing Handler, PNF FOODS – Woodland, CA 10/2019 - 09/2020 Sealed, packed, labeled, and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools; Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items; Prepare bills of lading and shipping documents; Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas. EDUCATION

Ricardo Flores Magon – Cuidad Guzman Jalisco Mexico High School Diploma

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